MARGARET C. VIVES-AUSTIN, MD FAAEP

**** ****** **** ***, *********, FL 32526

adrsvi@r.postjobfree.com cell: 407-***-****

EDUCATION

Auburn University, Auburn, AL University of Alabama, Birmingham, AL

Bachelor of Sciences with Honors, December 1978 Doctorate in Medicine, June 1983

Major: Biology, Minor(s): Chemistry, Physics, and Music Surgical Residency, July 1985 to June 1989

Medical College of Virginia, Richmond, VA Board of Cert. in Emergency Medicine, Tampa, FL

Surgical Internship July 1983 to June 1984 Bd. Certified in E. Medicine 1997, Re-certified 2007

WORK EXPERIENCE

Cooking and Sales Associate, Tas-T-O, Auburn, AL, 1973 to 1975

Responsible for the preparation, presentation, and sales of the pastry products and coffee for guests:

●Used approved food safety standards in place at the time, and provided prompt and courteous service

Sales Associate, Pasley Fabrics and Glendale Drugs, Auburn, AL, 1975 to 1976

Selected and sold fabric and notions, and also responsible for upholstering and drapery fabrication and sales:

●Facilitated clients with drapery and fabric selection, and computed amounts required for various projects

●Also upholstered sofas, chairs, and other forms of furniture, and repaired and created drapery and valances.

●Was responsible for stocking displays maintaining optimal organization of merchandise.

Night Auditor, Finances and Accounting, Ramada Inn of America, Opelika, AL, 1976 to 1978

Balanced company books on a nightly basis for a one-hundred fifty-eight room hotel:

●Ensured the housekeeping staff had a listing of rooms to be cleaned for guest check-ins.

●Oversaw the completion and care of any late guest check-ins and consulted guests regarding room conditions and requests.

Pharmacy Assistant, Harbin Pharmacy, Hoover, AL, 1979 to 1981

Assisted the pharmacist in filling prescriptions, accepted and ordered inventory, and was also responsible for pricing stock and stocking the store.

Nursing Assistant, Children’s Hospital of Birmingham, University of Alabama, Birmingham, AL, 1979 to 1982

Assigned to Cystic Fibrosis Ward, providing assistance to the nurses and physicians in care of the patients.

MEDICAL EXPERIENCE

Emergency Room and Urgent Care Director, Cullman County Regional Medical Center, Cullman, AL; Chesterfield County Medical Center, Cheraw, SC; [Self-Started] Walk-in Evans Outpatient Care, Evans, GA, 1989 to 2007

Carried an extensive list of responsibilities, such as scheduling physicians and hosting interviews, practicing emergency medicine, ensuring staff proficiencies through testing and in-service performance reviews, establishing triage procedures for the nursing staff, creating decision trees for illnesses, ensuring facility and staff OSHA compliance and implementing procedures where necessary, and providing direction for EMS providers and ensuring continuing education for all staff:

●Implemented disciplinary procedures regarding my staff hen necessary, and handled patient complaints and concerns.

●Was also responsible for complying with occupational health guidelines for all of our patients, including proper EMR documentation consistent and adhering to federal guidelines.

Emergency Room and Urgent Care Staff Physician, Greensville Memorial Hospital, Emporia, VA; Doctor Hospital and Cullman Regional Medical Center, Cullman, AL; Churchill Community Hospital, Fallen, NV; Frankford Hospital and Frankford-Torresdale Hospital, Philadelphia, PA; Chestnut Hills Hospital, Chestnut Hills, PA; Roxborough Hospital, Roxborough, PA; Mercy Community Hospital, Haverford, PA; Helene Fuld Hospital, Trenton, NJ; Columbia Presbyterian Hospital, Columbia, SC; St. Joseph’s Hospital, Augusta, GA; McDuffie Regional Medical Center, Thomson, GA; Summit Urgent Care, Newnan, GA; Meyer Internal Medicine, Orlando, FL, 1984 to 2010

●Retained similar position responsibilities, including occupational medicine examinations, but not including those of directors.

CAST MEMBER EXPERIENCE

Cast Member in Merchandise, Walt Disney World and Epcot World Showcase East, Buena Vista, FL, 2007

Performed relief coordinating, merchandising, and training duties for the World Showcase E. department of the Epcot Center:

●Was trained in stocking, inventory, and use of the CDS and MATRA systems to provide merchantainment; partnered with deployment and scheduling.

●Assisted area managers in operations and organization, and trained in accounting and deposits with the use of TCR Machines and Central Revenue.

Core Merchandise Trainer, Walt Disney World and Epcot, Buena Vista, FL, 2010

Trained in merchandising operations in all areas of the Epcot Center, in which cast Members were required to be updated on Walt Disney World role requirements.

●Responsible for all training updates and to ensure cast members were up to date in their food safety, RVP, and SIM status.

●Proficient in limited use of Sharepoint.

Safety In Motion Trainer, Walt Disney World and Epcot, Buena Vista, FL, 2010

Was responsible for following all Walt Disney World guidelines for training and testing all cast members, including in some cases, leaders, in all parts of the Epcot Center.

Merchandise Coordinator, The Boardwalk Inn and Villas, Buena Vista, 2011

Responsible for all merchandise coordinator duties, including package receiving, food safety procedures, stock, RVP compliance, and guest complaints, service recovery issues, and all financial accounting.

Merchandise Cast Member, Future World North and Epcot Center, July 2012

Responsible for sanitizing strollers, MATRA operations, and following procedures regarding Photopass sales and ECV and locker rentals.

Vacation Planner in Group Sales and Fulfillment, Walt Disney World and Epcot Center, November 2012 to October 2013

Responsible for ticket sales and service with the use of ATS, DISCO, and WINCAS:

●Included in these tasks were group sales and fulfillment for groups, as well as handling tax-exempt sales and meal coupons.

Club Level Concierge, Boardwalk Inn and Villas, October 2013 to Present

Trained in concierge and hotel management programs and proficiencies, including but not limited to LILO, ALaCarte, Cast Apps, Club Level Procedures, and NEWKNOWLEDGE:

●Performed usage of J-Drive to send requisitions and reports, and also routinely provide prompt guest service recovery to executive level guests along with excellent guest service.

PERFORMANCE AND VOLUNTEER EXPERIENCE

Second Soprano Vocalist, Walt Disney World, Buena Vista, FL, 2009 to 2013

Participated in the Candlelight Processional at Epcot on the Walt Disney World property during Christmas Holidays

Flautist and Baton Majorette, Auburn High School and Auburn University, Auburn, AL, 1972 to 1979

Performed in high school and college marching bands, played flute and piccolo, and also performed as a baton twirler.

●Prepared for these pursuits by formally training twelve years in ballet, tap, modern dance, and gymnastics.

●Choreographed performances in dance and baton twirling during senior year of high school.

●Choreographed an award winning dance performance for KAPPA ALPHA THETA at Auburn University.

Volunteer Church Lector, St. Theresa of Avila, Augusta, GA, 2000 to 2007

Lectored for St. Theresa of Avila for many years and volunteered in the Church Council’s soup kitchen.

House Restorer and Painter, Habitat for Humanity, Orlando, FL, 2008

HOSA Competition Judge, Coronado Springs Resort, Buena Vista, FL, June 2014

Administrator, and Oral and Written Board Examination Designer, Atlanta, GA and Tampa, FL, 1998 to 2010

Wrote board exam questions for the purpose of Board Certifying Emergency Physicians.

ACLS Instructor, Alabama, Georgia, South Carolina, and Pennsylvania, 1990 to 2004

I have also donated time to a private non-profit organization, which provides assistance to foster children, 2011 to Present

MEDICAL AND TECHNICAL SKILLS

Proficient in Microsoft Office including Word and Excel. Proficient in Disney technical programs, such as Sharepoint, LILO, ATS, DISCO, WINCAS, CastApps, ALaCarte, and NEWKNOWLEDGE. Expertise in EMR use and coding, in scheduling for office practice of occupational medicine, in training requirements for medical office staff, and in requirements of HCFA, EMTALA, and COBRA.

Reference available upon request.

Margaret C Vives-Austin, MD,FAEP

adrsvi@r.postjobfree.com

407-***-****

Contact this candidate