Jesse Williams

*** **** ***** **

Washington, DC 20019

Phone: 202-***-**** Email id: adrsv9@r.postjobfree.com

Objective:

Seeking a full-time position that will utilize and enhance my outstanding customer services skills and enhance my supervisory skills.

Education: Attended Fairmont University in West Virginia

Skills and Accomplishments:

Starbucks Supervisor

Washington, DC January 2018 - present

As a Supervisor, I oversee my assigned Starbucks’ store daily operations; Verifies assigned staff availability and skills displayed. My duties consist of but not limited to the following:

Coordinate and validates staff reporting schedules

Greets and trains new hires the shop procedures for setting up their assigned work stations, the process in preparing multiple brands of Starbucks beverages, the process of greeting clients upon entry in the shop and accepting and presenting customers’ orders

Manages and validates large sums of cash daily

Examines and determines amicable resolutions of customers complaints in a professional manner

Acts as the shop manager in the event the manager is absence.

Greets all customers entering and exiting the facility; ensures the customer orders are fulfilled timely and accurately

Honeygrow Wok Chef

Washington, DC December 2016 – February 2018

As a Wok Chef, I validated the kitchen and food inventory and notify shop manager of inventory shortages. My duties consisted of but not limited to the following:

Validated customers’ orders timely to ensure orders have been noted and served accurately

Prepared large quantity of orders in a fast pace environment

Kept cooking area constantly cleaned at all times.

Worked closely with management and other shop employees.

Starbucks Barista

Washington, DC September 2015 – August 2017

As a Barista, I greeted customers and shop employees professionally. My duties consisted of but not limited to the following:

Presented excellent customer service to all customers entering and exiting the shop.

Informed customers of the multiple kinds of beverages and other food products the shop offers.

Prepared and presented customers’ orders timely

Prepared multiple blends of Starbucks coffee, tea and other food items per customers order

Verified and operated assigned shop cash registry in addition, managed and validated large sums of cash daily.

Giant Foods Shop Stock Clerk

Washington September 2013 – May 2015

As a Stock Clerk, I greeted customers and store employees professionally. My duties consisted of but not limited to the following:

Validated stockroom products’ inventory daily

Greet company truck drivers upon arrival in the store loading dock area

Unload company trucks inventory and validate items against the inventory list upon acceptance

Restock store shelves to ensure accurate supply on hand prior to the store opening.

Crown Foods Cashier Stand Manager

Washington, DC February 2011 - August 2011

As a Cashier Stand Manager, I greeted customers and shop employees professionally. My duties consisted of but not limited to the following:

Assisted customer with price checks in the event of missing product cost label(s)

Validate customer items for purchase and packed bags for customer transport

Greeted all customers in line ready to purchase items at my registrar

Assist other store employees with product validation and with customer disputes

Verified, managed and validated large sums of cash daily.

Assist in nightly closeout with store manager.

References upon request.

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