Data Entry Collections Clerk

Tiffany Carr

Pineville, NC *****

704-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Personable business professional bringing successful 20-year career in HR & financial roles within large and fast-paced corporations.. Excellent reputation for resolving problems, generating and maintaining reporting requirements and improving customer satisfaction. Results-driven and resilient in improving processes, recruiting talent and increasing productivity. Bringing excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. SKILLS

• Relationship Building

• Quality Control

• Data Interpretation

• Problem Solving

• Analytical Thinking

• Document Management

• SQL

• POS systems operations

• Call Center

• Cross-Functional collaboration

• Case management

• Microsoft Office

WORK HISTORY

SR.FINANCIAL COLLECTIONS CLERK 06/2013 to Current General Motors(GM) Financial - Huntersville, NC

Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.

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Provided ease of access and navigation for important data by compiling, organizing and uploading organizational documents to Default Manager database.

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• Managed multiple projects simultaneously using organizational and analytical skills. Collaborate with other departments to develop solutions that address business requirements .

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Monitored accounts for compliance with established payment plans and flagged those in violation.

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Created documents for court such as affidavits, modifications and forbearance agreements.

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• Reduced data errors by [100]% by managing multi-step QA process.

• Completed time-sensitive data entry requests.

HR TRAINING COORDINATOR/RECRUITMENT SPECIALIST 01/2010 to 12/2012 Ei Inc - Kannapolis, NC

• Adhering to the (SOPS) to ensure compliance with legal regiments and labor laws. Maintain Safety manual, safety training, and recordkeeping while ensuring compliance to OSHA regulations.

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Created and prepared paperwork for all new hires, tracked attendances, recorded personal and vacation time and ensured that benefits department was notified of all leaves of absence on a weekly basis.

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• Evaluated training records for adherence to good documentation practices. Prepared digital files, physical documents and work requests in compliance with company guidelines.

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Oversaw and managed on-boarding processes and programs to successfully integrate new, transferred and promoted employees.

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FINANCIAL ANALYST/ INVESTMENT REP 08/2004 to 12/2009 Bank of America - Charlotte, NC

Set up, imputed and entered data to brokerage and shareholder systems which included account maintenance, processing checks, disbursements, securities, TOAs,.

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• Set up over 75% new investment brokerage accounts. Adhered to compliance/risk procedures and exhibits detailed attention to disclosure policies.

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• Maintained clear and effective communication with Brokers and Sales Assistants. Compiled daily reports and financial records containing department information for management review.

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• Executed wire transfers, stop payments and account transfers. Met SLAs and internal and external regulatory standards by conducting scheduled procedural and tool audits.

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EDUCATION

Liberty University - Lynchburg, VA Master's

Human Resources, Expected in 01/2022

Winston-Salem State University - Winston-salem, NC Bachelor of Arts Psychology, 05/2003

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