Customer Service Office Manager

PROFILE

An extremely, organized professional with the proven ability to analyze, prepare and

achieve high standards of work, while building a strong working relationship with clients and patients. A self motivated individual who enjoys being progressively challenged and works well under stressful conditions while demonstrating and maintaining a business environment. I am seeking a company that can utilize my 15 years of experience and abilities in the medical field while allowing me to grow with their company. I have professional demeanor and excellent customer service skills. Looking for a professional business with dignity and integrity.

EXPERIENCE

OFFICE MANAGER, MAHAJAN MEDICAL CENTER, LARGO,FL - SEPT 2010- CURRENT

*Applies all incoming payments from mail and phone calls*Collecting copays and balances payments*Responsible for all conference calls and meetings*Checking patients in/out*Verifying insurance*ECW experience*Answering busy phones & scheduling appointments*Incoming faxes*Triage calls*Scheduling annual wellness visits*Refills prescriptions and calls from pharmacy*Explaining EOB to patients*Contacting patients regarding urine results and orders*HR*Payroll*Intuit experience*Medical records*A/ R*CCM chronic care management*Reconcile imaging and labs from Baycare system*Pay taxes for company*Homehealth orders*Collection

LIVE CAREGIVER,PRIVATE, CLEARWATER,FL DEC 2009-JUL 2011 Assisted her with :Dressing, Walking, Eating,Bathing, Prepared meals, Scheduling Dr. Appointments, Schedule Meds,Transportion

Office Manager, Dr Rajendra Karkare MD, SEMINOLE,FL - 9- 2007- 2009

Team Lead,Responsible for accurate and timely billing,Applies all incoming payments,Responsible for all conference calls and meetings,Checking patients in/ out,Verifying insurance,Answering phones & scheduling appointments,Obtaining patients referrals to specialist,Filing, copying medical records, collecting copays and payments, collections outstanding balances,HR

NATALIE JOHNSON 6 0 9 - 3 1 5 - 9 3 6 6

ASSOCIATE, BABIES R US. JULY-2007-FEB 2008

EMT morning crew, Responsible for infant-care department, Unloading and stocking items, Making department in good appearance, Scanning and pricing items FRONT OFFICE/BILLING, PINELLAS CHILDREN MEDICAL CENTER MAR 2004-MAY 2007

Answering multiple phone lines,Making and canceling appointments,Collecting and posting copays, Verifying insurance before all visits,Confirming appointments,Making new patient charts,Filing, coping and general office duties,Entering daily procedures from hospitals and office visits,Responsible for accurate and timely billing,Training new employees OB/GYN Office Supervisor, Community Health Center SEPT2001- FEB 2004 Applies all copays, Training new employees,Processes renewals, refunds and write-offs, Responsible for conference calls, Checking patients in/out, Making and canceling appointments, Verifying all insurance before visit, Answering multiple phones lines, Entering daily procedures, Confirming appointments daily,HR, medical records. Collections

SANTA ANA COLLEGE, SANTA ANA, CALIFORNIA JUNE 1995-2000 SANTIAGO HIGH SCHOOL,GARDEN GROVE,CALIFORNIA 1995

SKILLS

PEOPLE SKILLS, LEADERSHIP, ORGANIZATIONAL, TIME MANAGEMENT SKILLS, PROBLEM SOLVING, EXCELLENT CUSTOMER SKILLS, TEAMWORK, COMMUNICATION, WORK ETHIC, ECW EXPERIENCE