Manda Washington

adrsr7@r.postjobfree.com

904-***-****

CORE

STRENGTHS

● Sound judgment, maturity, and the ability to handle sensitive and confidential information with discretion.

● Willingness to learn and work on different tasks as needed.

● Team-oriented and has exceptional interpersonal and communication and reasoning skills.

● Works safely to prevent on the job accidents and injuries

● Deadline driven and has a high sense of urgency.

● Able to prioritize and manage multiple critical functions for effective and efficient completion of tasks in a fast-paced environment.

● Able to analyze issues and make decisions.

PROFESSIONAL EXPERIENCE

● Experienced in working on an on-call basis.

● Experienced in working varying shift schedules.

● Excellent customer service skills.

● Experienced in instructing, leading and motivating a Team.

● Proficient with Microsoft Word, Excel, PowerPoint. Anixter Inc. - Sales Support Specialist July 2019 - April 2020

.Assist outside salesman with customers, which consist of Electricians

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Safe Touch Security Systems – Sales Support Specialist July 2009 – July 2019 Jacksonville, FL

● Set up new customer accounts for both residential and commercial security alarm systems.

● Tracks job costing, customer billing and equipment inventory

● Updates customer's emergency contact information and confidential pass codes for verification purposes

● Provides opening and closing reports for both business and homeowners

● Other clerical duties include: scheduling service appointments, preparing documents, collecting customer payments and also relieving the receptionist from their duties ACS Security Systems Inc. – Operations Assistance July 2004 – March 2009 Jacksonville, FL

● Provided proof of burglary and fire alarms for insurance purposes

● Set up new customer account

● Updated customer contact information

● Assured customers were registered with appropriate information for emergency purposes

● Tracked job costing, customer billing and equipment inventory Bank of America Corporation – Customer Service Representative September 1999 – October 2004 Jacksonville, FL

● Filed and followed up on EFT inquiries and disputes.

● Provided excellent customer service to internal and external customers

● Opened tickets for investigations

● Answered incoming customer calls according to department requirements, service level, rules and regulations

● Utilized various verification methods with customers to prevent fraud

● Investigated and analyzed system problems; escalating calls when necessary EDUCATION

● Course work at Florida State College at Jacksonville

● Graduated June 1995 from Mandarin High School