Customer Service Representative
Resume:
AMBER
JENNINGS
adrsq4@r.postjobfree.com
Tifton, GA 31794
Customer Service Representative with over 10 years of experience in both telephone and in person Customer Service. Knowledge in working from home and also in a Work Place Setting . Experienced in Factory Work, customer service and cashier .
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
PROFESSIONAL SUMMARY
Call Center - Remote Customer Service Representative Tifton, GA • 11/2021 - 04/2022
Heatcraft Refrigeration - Material Handler
Tifton, GA • 11/2016 - 06/2020
Walmart - Bakery Associate
Tifton, GA • 04/2013 - 11/2016
WORK HISTORY
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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Answered customer telephone calls promptly to avoid on-hold wait times.
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• Answered constant flow of customer calls with minimal wait times. Educated customers about billing, payment processing and support policies and procedures.
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Responded to customer requests, offering excellent support and tailored recommendations to address needs.
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Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
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Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
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• Received and unpacked shipments and new equipment as directed. Monitored production schedule to keep proper amount of inventory on hand.
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Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
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Offered immediate assistance and menu advice to guests, documented orders and conveyed special requests to baker and assistants
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Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
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Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
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Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
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SKILLS
• Remote customer service
• Strong Worth Ethic
• Time Management
• Analyzing Problems
• Planning/Organizing.
• Ability to work under Pressure
• Good listener
• People's Person
• Respectful
• Leadership
• Critical Thinking
• Writing skills
• Typing
• Communication
• Ability to multitasking
• Service
• Excellent work ethic
Tift County High School
Tifton, GA • 05/2006
High school diploma or GED
EDUCATION
Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
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ADDITIONAL INFORMATION
• Authorized to work in the US for any employer
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