Dollar General Customer Service

Salvador J. Vilardo

Clermont, FL ***** · Cell: 352-***-****

www.linkedin.com/in/salvadorjv · adrsmg@r.postjobfree.com

PROFILE: REGIONAL SALES MANAGER

More than 15 years of success in Retail District Sales Management

Highly-accomplished multi-unit retail manager with consistent track record of driving sales and profits to new heights. Practiced in leading startup, turnaround and mature stores at such industry leaders as Dollar General Market, Kroger Food Stores, and Albertsons Food Stores to new levels of performance. Experienced in all facets of store operations including merchandising, sales management, promotional activities, customer service, staff retention, shrink reduction, inventory, and cost controls. Strong leadership skills; achieved top ranks in sales and volume through motivation and development of staff. Key role in developing best practices for store leadership.

Key Highlights:

Obtained best Region EBITDA to plan in 2013; delivered $5.833M or 6.9% more than $4.027 goal. Dollar General Market

Finished 2013 at more than 9.1% above quota delivering $49.123M against goal of $45.145M; the best performance in the region. Dollar General Market

Achieved lowest shrink rate of less than 1% in company, with consistent improvement YOY. Dollar General Market

Core Skills Include:

Strategic Planning · Retail Operations · Groceries & General Merchandise · Budgeting · Merchandising

Sales & Marketing · Finance Oversight · Inventory Control · Shrink Control · Staff Training & Development· Recruiting

Professional Experience

Dollar General Market Stores, Inc., Orlando, FL – District Sales Manager (1/2005 - Present)

Full scale grocery and department store division of Dollar General, Inc. with 157 locations.

Accountable for all operations for 14 stores in FL and 1 in OK while directing 15 Store Managers and 525 Associates. Functions include oversight of merchandising and supply chain, including inventory control for groceries, pharmacy, and apparel. Collaborate with buyers to ensure appropriate category items are stocked for differing markets and customer categories to meet customer demand.

Effectiveness:

·Outranked other districts and obtained best Region EBITDA to plan in 2013; delivered $5.833M or 6.9% more than $4.027 goal.

·Outperformed all districts in region; exceeded 2013 sales target by 9.1% delivering $49.123M against goal of $45.145M.

·Achieved 2% lower expense spends than planned.

·Reached lowest shrink rate of less than 1% in the entire company where typical rate for company is 1.5% to 2% and average rated for Dollar General is 2.5% to more than 3%. Instituted effective inventory and loss strategies that reduced YOY rates.

·Obtained Top Customer Connection scores in region for 2014 of 85%.

·Directed merchandise team in meeting specific customer market needs in key category items.

·Selected and serve as District Manager Trainer since 2012 for the company to provide hands-on training to 7 new District Managers in on-going program.

·Accepted temporary position for new CA market as Region Director from 3/2013 - 10/2013 to train new District and Store Managers. Chosen out of 9 District Managers for this role. Collaborated with training department to develop and launch program.

Career Note: Further details of early career success are available on request during an interview and include:

Kroger Food Store, Inc., Houston, TX – Store Director (2001 - 2003)

Managed $27.56M store with 210 employees.

Albertsons Food Store, Inc., Houston & Dallas, TX - Store Director (2003 - 2005 & 1988 - 2001)

Certification & Education

Certificate in Business Management, Spenser Business College, Baton Rouge, LA

Completed 3 years in Business Administration, Southeastern Louisiana University, Hammond, LA

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