Orlando O. Yambo

**** **** **** **

Winston-Salem, NC

336-***-****

adrsl4@r.postjobfree.com

Objective

To continue my career with an organization that will utilize my management, supervision, and administrative skills to benefit mutual growth and success.

Experience

The Home Depot

Market Delivery Operations Warehouse Manager, Greensboro, NC- 2020-present

As an MDO manager I am responsible for leading an hourly team and influencing the entire distribution team in a fast/paced environment to accomplish set daily goals, as safely and productively as possible. In this role I am responsible for handling merchandise as well as developing and implementing team goals. I am responsible for hiring, evaluation, development, and discipline for a team of 15 hourly associates. Some of my major tasks, responsibilities & key accountabilities are: Managing processes to ensure operational procedures are being followed effectively to ensure efficient work flow and correct production. Identify and recommend needed changes to optimize productivity, perform regular evaluations of associates through factual data and subjective observation to coach and develop a more efficient team atmosphere. By giving them training, counseling, and feedback regarding their performance. I also maintain inventory accuracy and controls in accordance with company guidelines. By reviewing reports to identify areas of improvement for key metrics, productivity, accuracy,quality and expenses. I’m responsible for the effective inbound operations (unloading and receiving) of merchandise and products from 3rd party vendors. Also work in conjunction with the operation manager to keep a smooth and progressive workflow with our #3PL on-site delivery and transportation agent for all outbound loads, review transportation carrier performance. I am responsible for ensuring a culture of safety throughout the warehouse by following Home Depot safety policies and procedures - monitor warehouse safety, physical security and operational metrics on a daily basis.

Lowes Home Improvement

Department Manager, Winston-Salem, NC- 2018-2020

Responsible for leading associates in proactive customer service skills to improve experience. This includes coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage. I was responsible for scheduling, quarterly and yearly reviews and customer-facing activities (e.g., greeting customer, clarifying needs and identifying solutions, closing sales), non-customer-facing activities (e.g., down stocking, inventory management, area recovery) and store safety (e.g., conducting safety walks, reporting hazards, understanding safety guidelines). I work with ASM to identify approaches and behaviors that best meet sales and services objectives, then communicate those best practices to the team in a way that inspires engaging, customers-focused behavior and goal attainment. I also supervised associates in other departments, as needed, to meet the demands of the store. In addition to the responsibilities summarized above. I also was placed occasionally to open or close the store or serve as a manager-on-duty.

General Manager, Twin Peaks, Winston-Salem, NC- 2016-2018

Managed all fiscal, P&L reviews, proactive action plans and successful execution of financial profit increase. Handled scheduling, labor management and employee performance evaluations, recruiting, training, assigning, schedule, coach, counseling, and disciplining management staff; communicating job expectations; planning, monitoring.

General Manager, Ham Inc; Greensboro, NC 2015-2016

Responsible for monthly and quarterly inspection goals and upholding federal, state and local safety and sanitation standards in compliance with company policies. Maintained budgetary goals, supply costs and labor target. Managed associated and lead supervision quarterly and annual reviews.

Manager, Jeffrey Adams; Winston-Salem, NC-2013-2015

Accountable for operations, including financial goals, payroll and case management. Established work assignments and supervised job performance.

Education

2014-2015 Forsyth Technical Community College, Winston-Salem, NC-

2002-2000 Culinary Institute of American, Hyde Park, NY-

1993-1997 United States Army NCO Academy, Ft. Eustis, VA Junior NCO,

Awards and Acknowledgements

Leadership Training, Food Service Specialist Training, Small Engine Mechanic Training

Welding Certificate MIG, TIG

Associates of Professional Studies in Management, Business & Culinary Arts

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