Service Representative Catering Manager

Maria Hetherington

****** E **** RD Muldrow, OK *4948 479-***-**** *.****************@*****.***

Professional Summary

Sales professional with rounded hotel and catering background. Enthusiastic individual with a strong drive to succeed. Positions held: Director of Sales, Sales and Catering Manager, Sales Administrator, Guest Service Representative, Catering Captain. Skills & Abilities

Creative problem solving

Goal oriented

Great multitasker

Excellent communication and computer skills, including: Fosse, Opera, OnQ, Delphi, Microsoft Office, Centaman, Zoho, Excel

Promotes strong and positive team atmosphere

Experience

DIRECTOR OF SALES RESIDENCE INN FORT SMITH AR AUGUST 2021 TO PRESENT

Meet and exceed budgets every quarter

Attend revenue calls to review and discuss competitive overview results

Focus on share shifting from comp set to our hotel

Follow up on RFPs and in house leads in a timely manner

Create and implement target lists for prospecting accounts

Exhaust all avenues for booking new and repeat business (MGS, Construct Connect, HT360, In house and Sales Calls)

DIRECTOR OF SALES PARROT ISLAND WATERPARK DECEMBER 2019 TO AUGUST 2021

Maintain and develop relationships with the local community

Update and monitor all social media accounts and promote the waterpark

Review and approve all graphics/E-Blast material sent from PR office

Acquire and maintain Sponsors for the waterpark

Book group and corporate events

Manage and support Sales and Marketing Interns

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SALES AND CATERING MANAGER DOUBLETREE BY HILTON MAY 2017 TO DECEMBER 2019

Sell, Plan and Coordinate SMERF and Cooperate events for full service hotel with 17k sq. ft. of meeting space

Build room blocks in Delphi for groups

Create SMART plans to solicit new business

Forecast catering revenue

Organize Sales Blitz ideas to target local business accounts

Distribute Group Resumes and BEOs to each department to communicate necessary information for guests in-house

Work closely with chef and banquet manager to ensure menu items and room set up is up to client expectation

SALES COORDINATOR DOUBLETREE BY HILTON MAY 2016 TO MAY 2017

Create and input information in Group Master Accounts to include billing information and concessions

Build group blocks in OnQ R&I

Assist sales team with courtesy agreements

Monitor group pickup and follow up with clients if little to no pick up has established

Preassigned rooms and code guest keys prior to arrival GUEST SERVICE REPRESENTATIVE RESIDENCE INN BY MARRIOTT FORT SMITH MAY 2015- MAY 2016

Welcome and assist guests with any needs during stay

Obtain housekeeping room status report to turn over room status via Fosse

Operated shuttle van to and from the airport

Oversee social nights, planned and prepared meals for in-house guests CATERING CAPTION GOLDEN CORRAL FEBRUARY 2012 TO MAY 2015

Opened restaurant and gathered all meals and materials for delivery

Set up breakfast and lunch buffets at the 188th for military

Trained staff to properly display and serve food and beverage

Operated Catering Van to drive to offsite locations to cater social events and business luncheons

Education

DIPLOMA 2010 POTEAU HIGHSCHOOL CARL ALBERT STATE COLLEGE Page 3

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