Hardware Technician Customer Service

Michael J. Starr

***** ****** **** ***** ****, Michigan 48374

Mobile: 248-***-**** ********@*****.***

EDUCATION:

Oakland Community College

Farmington Hills, Michigan

Degree: Associates of Applied Science, in Computer Science Graduated 2017 Concentration: Information Systems, Database Systems, Networking, Web Design, Java Honors: Deans List 2015 – 2017

Degree: Associates in Liberal Arts Graduated 2010

Kalamazoo Valley College Graduated 2012

Certification: Completed Correctional Law Enforcement CERTIFICATIONS:

A+ Lapsed Certificate

In Progress

ADDITIONAL SOFTWARE SPECIALIZATION:

Sharp, IMS, Papercut, Admin Microsoft Office, Adobe, Misc, Ubiquiti, office equipment, ZOHO, MAXTECH, Wolf Connect, BackOffice, WordPress, WIX, LDAP, SoftPro, Axis. WORK EXPERIENCE:

Sr. Admin Technician January 2019 - Present

Michigan Group – RE/MAX Platinum, Michigan United Mortgage, Select Title Agency, Wolf Lodge

Brighton, MI

• Software admin in multiple software programs.

• Hardware technician setting up networks, to office equipment.

• Working alongside with multiple departments, agents, and clients.

• Working with multiple vendors from software to hardware.

• Setting up programs, purchasing programs, maintaining programs.

• Setting up electronical hardware, purchasing hardware, Maintaining equipment.

• Maintaining database systems.

• Tracking software/ hardware issues, solving to completion.

• Working with ZOHO ticketing system.

Sr. Service Desk Specialist July 2018 – January 2019 Stefanini

Southfield, MI

• Provides professional end-user support via telephone and email

• Provides Mentorship to other Service Desk Specialists

• Provide restorative or maintenance actions to resolve end-user problems

• Responds tend-user problems based on standard procedures

• Track incidents and calls

• Entering data into the database timely and accurately Support Desk Specialist May 2017 – July 2018

CareTech Solutions

Troy, MI

• Provide great customer service to physicians and hospitals

• Resolve hardware and software user issues and answer questions about products

• Escalate any service questions to the appropriate client representatives.

• Maintain up to date knowledge of all company products and service procedures

• Consistently exceeded expectations for customer satisfaction and call volume in our call center.

Production Support Analyst Intern July 2016 – Jan 2017 Title Source

Detroit, MI

• Pull information from multiple company data sources such as Atlas, Qslice, and Inquire, among others, to build daily reports.

• Responsible for working on ad hoc projects that were presented to leadership to make multiple processes more efficient.

• Analyzed large amounts of data for several purposes including team member performance compensation, production forecasts, and internal process times.

• Flexing over to other teams to help support where needed. REFERENCES: Available upon request

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