Center Associate Medical Assistant

Cynthia M Lucero

**** ****** ******, *********** ******** 80030

720-***-**** ***************@*****.***

Summary

Hard working and knowledgeable Medical Assistant well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities. Cheerful and upbeat personality.

Skills

Medical Assistant for over 20 years in various physician office settings, Clinical support, Patient check in and patient interaction for appointments, follow up with customer service, Strong work ethic and well spoken.30 years + LPN

Experience

Colorado Coalition for The Homeless 04/2019 – 05/2020

Patient Intake Coordinator

Updated patient profile information

Checked in patients for appointments for 45 -50 patients each day

Made follow-up appointments

Worked closely with medical staff to ensure patients had future appointments and what was expected for any follow-up appointments such as lab work or pharmacy drop off/pick-up

This position is a very high-volume amount of patient appointment setting and check –in daily.

Checked the Medicaid/Medicare web portal for insurance coverage for every patient.

Same day appointments as well as stand by appointments were part of the daily check in process.

Guaranty Bank & Trust Company, Denver, CO 09/2017 – 03/2019

Deposit Operations Coordinator

Prepared and processed customer transaction entries

Monitored multiple databases to keep track of all company inventory

Prepared and processed customer transaction entries

Processed verification of deposits (VOD)

Assist with filing and record management

Log and processed mail, sorted and distributed

Processed foreign items

Charge back and refunds

Anthem, Denver, CO 04/2010 – 04/2019

Medicaid/Medicare Intake Coordinator

Oversaw processing of and preparation of new member enrollments.

Completed dis-enrollments as needed.

Verified and corrected member eligibility issues at least monthly.

Communicated with members and doctors regarding benefits.

Utilized state enrollment systems and managed care enrollment systems.

Conducted all work in accordance with the confidentiality requirements mandated by HIPAA for member information.

Completed newborn enrollments and notified state of deceased member dis-enrollments.

Maximus, Denver CO 03/2007 – 03/2010

Call Center Associate

Maintain a high-volume workload within a fast -paced environment. Assisted an average of 550 clients in any given week and consistently met performance benchmarks in all areas (speed, accuracy, and volume).

Helped company attain the highest client service ratings (as determined by external auditors) - earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.

Completed voluntary client relations training to learn ways to enhance customer satisfaction and improve productivity.

Education

Community College of Denver, Associates Degree in Nursing (LPN).

I was an LPN for over 30 years but decided that it was time to seek a different career path.

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