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Customer Service Resource Manager

Location:
Vancouver, WA, 98660
Posted:
July 18, 2022

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Resume:

OBJECTIVE

Seeking a Human Resources position where my professional experience and years of on the job training, will allow me to make an immediate contribution as an integral part of your company, as well as utilizing my proven people-oriented skills to develop and promote a positive work environment. I bring the ability to plan and organize effectively, excellent written and verbal communication skills as well as interpersonal skill to develop and maintain effective business relationships both internally and externally and a strong computer aptitude in MS-Office.

EXPERIENCE

October 2016- Present

Restaurant Depot- Clackamas, Oregon

Human Resource Manager/Cash Room Manager/Admin Assistant

>Process New Hires: administer in-house drug tests, verify accuracy of Social Security Information for payroll.

>Provide New Hire orientation.

>Submit required documents to the Corporate Payroll Department.

>Assists in the processing of payroll by ensuring all entries for the Branch are complete and accurate and by submitting completed time records and Personnel Action Forms with any changes in rate of pay, address, direct deposit or employment status to Corporate Payroll Department.

>Reports customer and/or work related injuries/illnesses to insurance carrier and assists Corporate in the resolution of the claims.

>Maintains OSHA Records

>Stay up to date and maintain current and upcoming Oregon Labor Laws.

>Manages Leave of Absence/FMLA for employees.

>Works as a liaison between employees and Corporate Human Resources.

>Assists employees in completing and submitting changes and new enrollments into Benefit Plans.

>Partners with employees and management to maintain compliance and communicate various Human Resources policies and procedures.

>Participate in employee relations’ issues.

>Provides documentation and employment history to third party vendor for unemployment claims.

>Maintain records of monetary transactions such as safe counts, toll vouchers and coupons, returned checks, coin orders, petty cash, IOUS and key inventory

>Ensures Cash Room and key box are locked at all times and money is kept secured at all times.

>Maintains and protects employee personnel records.

>Reviews bank Website on a daily basis in order to review bad checks and debits (cash or check shortages).

>Review weekly emails from bank concerning credit inquiries.

>Follow proper procedure for armored car pick-ups.

>Ensures each business day is properly closed and balanced.

Sept. 2014 – Oct. 2016

Restaurant Depot Corporate Buying Office- Anaheim, California

Assistant Buyer

Clerical position that assists the buyer in submitting, confirming purchase orders and maintaining the department database.

Review and address emails regarding any store issues, out of stocks, short on delivery, delivery scheduling, pricing issues, and any other buyer issues.

Process orders-submitting order to vendor, coordinating with Logistics on pickups

Maintain item Database-entering new items, adjusting costs and retails, pallet configurations, setting up Ad Programs in company World Wide system.

Review Suspended and Open Orders.

Review and resolve any other store issues.

Pickup logs to logistics.

May 2011- Sept. 2014

Restaurant Depot-Portland, Oregon

Front End Supervisor

Supervise, train and evaluate cashiers.

Ensure friendly, efficient and professional customer service.

Ensure compliance with established sales and security policies and procedures.

Investigate and resolve customer complaints in a professional manner.

Assist customers with product location and detailed information when needed.

Efficiently use industry specific software to resolve customer inquiries, price checks, inventory queries and price discrepancies.

EDUCATION

August 2008-Jan. 2010

Cascade College-Portland, Oregon

Communications

REFERENCES

References are available upon request.



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