JANICE FINCH

***** ****** **. ********, ** ***** · 713-***-****

Email · adrsfy@r.postjobfree.com

To obtain a challenging managerial position that will utilize my skills and 35 years of experience in customer service, accounting, payroll, clerical, sales, and inventory. Motivational and inspiring team leader with expertise in scheduling, customer relationship management and inventory control. Resourceful and methodical self-starter.

EXPERIENCE

MAY 2007 – JUNE 2022

OPERATIONS/OFFICE/VP/MANAGER, southwest metal products, ii llc.

Started this company with the owner from two employees to 34 employees and sales from 300k to 3 million in sales. Handled everything from answering phones, sales, A/P, A/R, payroll, accounting reports, deliveries, safety procedures, insurance claims and inventory of raw material.

-Respond to customer calls and emails in MS outlook.

-Customer base, accounting in Accpac until 7/2021, switched to Quickbooks.

-Payroll on Quickbooks.

-Set up company accounting all to Quickbooks 7/2021.

-Managed purchasing, sales, marketing, and customer account operations efficiently.

-Compared vendor prices and negotiated for optimal savings.

-Handled purchase, maintenance, and repairs to delivery trucks, E-series van, box trucks 14’- 26’. Also made long haul deliveries out of state.

-Changed job duties at any time to assist in deliveries, assembly line, unload deliveries, load customers, and run productions and schedule deliveries.

-Handled company insurance: auto, property, worker comp., from first claims to the closed claim.

APRIL 1994 – MAY 2007

OFFICE MANAGER, bissonnet air & heating, inc

Handled all the office work from answering phone, A/R, A/P, payroll, schedule service calls, dispatch service calls, and making sure all calls are completed with paperwork inputted in system with billing or payment.

-Accounts payable and payroll in Quickbooks software.

-Customer billing and service history in a computer program designed for HVAC industry.

-Reconciled checking accounts, post payments, and made deposits.

-Maintained inventory of office supplies, service parts, and warehouse supplies, parts and equipment.

-Handled and organized service calls, managed the completion of pricing, billing, warranties, financing, and overall customer satisfaction.

-Assisted service technicians with customers history, need of parts for repairs that are not supplied on truck or any warranties on equipment, pricing, or anything they would need to perform their job and keep the customer satisfied.

-Purchased vehicles for the service fleet and software for tracking fleet.

-Maintained insurance claims: auto, worker’s compensations, property damage to company or customers property.

-Scheduled service calls, dispatched calls to the appropriate service tech of qualifications and geographic area.

-Pulled permits and scheduled inspections.

AUGUST 1987 - APRIL 1994

BOOKKEEPER, first national bank of missouri city

-Learned and maintained an in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.

-Worked the NSF list every morning.

-Engaged with clients in person and over phone to answer questions and address complaints.

-Handled various accounting transactions.

-Conducted regular proof work and followed up on chargebacks and deposit corrections.

-Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

-Carried out day-to-day duties accurately and efficiently.

-Offered friendly and efficient service to customers, handled challenging situations with ease.

-Maintained excellent attendance record, consistently arriving to work on time.

-Backed up new accounts, safe deposit, proof operator, and payroll.

EDUCATION

MAY 1988

DIPLOMA, clements high school

SKILLS

Proficient in MS word, Excel, and outlook

Quickbooks software

10-key by touch, type 80 wpm

Strong communication skills

Understanding of accounting concepts

Self-Starter, well organized, and detail oriented

Able to handle multiple tasks simultaneously following through to achieve sales and customer satisfaction.

REFERENCES

On request.

Contact this candidate