CATHERINE L. BARTASIUS

*** **** ****** **** #***

phone 321-***-****

cgruesbeck65gmail,com

OBJECTIVE

After working as a Project Manager in roofing sales at Pinnacle Roofing Group and Apex Roofing and Restoration for 3 plus years, as well as a Sales Associate for Marriott Vacation Club for 6 plus years, and as an Independent Distributor for Herbalife for 4 years now, I am very excited about my success in customer service, selling, and marketing vacation packages, and nutritional supplements. I seek to continue my career as a successful sales associate in an effort to bring better solutions to businesses and individuals.

●# Sales Associate at Apex Roofing and Restoration in Orlando office for 18 months.

●# 1 Sales Associate several times at Marriott Vacation Club, working 5 days a week, versus 6 by other department team members.

●Acheived Supervisory level as an Herbalife Distributor effective 4/15/15.

●15 years of professional and program management experience, including five years in customer service with increasing responsibilities and innovative service at Ford Motor Company.

●Computer expertise in Word, Excel, PowerPoint, SMART and IMS systems

●Winner of 1998 Mustang Award – Received $5,000 for Continuous Improvement

and Recognition Service program.

EDUCATION

Master of Education

April, 2011 Jones International University Centennial, CO

● Certified Elementary Teacher

● Summa Cum Laude, GPA: 4.0

Master of Business Administration

June 1996

Lawrence Technological University Southfield, MI

Bachelor of Business Administration

1989

Davenport University Dearborn, MI

●Major - Information Records Management

●Magna Cum Laude, GPA: 3.7

WORK EXPERIENCE

Pinnacle Roofing and Restoration Sanford, FL

6/21 - Current

Retail and Insurance Claims Sales

Apex Roofing and Restoration Longwood, FL

# 1 Sales Assoicate and Roofing Consultant for 18 months

8/18 - 1/21

Herbalife Fit Krew

6/15 - current Altamonte Springs, FL

Club Operator and Product Distributor at Supervisory level

Marriott Vacation Club

Orlando, FL

Sales Associate

Sold timeshare vacation packages

7/12 to 6/18

Montcalm Area Intermediate School District 09/07-6/11 Stanton, MI

Substitute Teacher

●Teaching K-12 in three school systems, plus field work for delinquent students and students with medical issues.

Lakeview Area News

●Editorial Writer – Wrote weekly business and area interest articles Lakeview, MI

3/05-3/08

Central Michigan University, Davenport University, and Montcalm Community College

Adjunct Professor

Computers in Business II (Central Michigan University, Mt. Pleasant, Michigan 2003/04 and 2004/05)

●Instructed undergraduate students regarding all aspects of computer hardware, software, and detailed history and developments of computers

Business Communication (Central Michigan University 2004/05)

●Instructed 3 classes of 30 undergraduate students regarding all aspects of proper etiquette for writing and formatting relating to informal and formal business communication.

Records Administration and Office Management (Montcalm Community College

2003-2004

Davenport University, Alma, Michigan (2004/05)

●Instructed prisoners at Deerfield Prison, in behalf of Montcalm Community College, who were about to be paroled in all areas of Office Management, such as general accounting principles, business writing, marketing, and economics. Instructed undergraduate students at Davenport University in general office management, such as successful business presentations, general accounting principles, business writing, marketing, and economics.

Ford Motor Company Dearborn, MI

Customer Service Representative 11/01-8/02

Consumer Affairs Office, Communications

●Research customer concerns, formulate statistical reports

●Report out on research with departments concerned

Customer Service Analyst 1/00-10/01

Consumer Affairs Office, Litigation Prevention

●Conduct qualitative studies

●Compare associated average monthly costs and number of related repairs

●Formulate metrics to compare handling Consumer Demand Letters in the General Office,

versus handling them in the field.

●Responsible for Dispute Settlement Board AXZ Notification process and reporting.

●Developed an automated reporting process for reviewing AXZ lawsuits

●Initiated study of “imaging” system technology in an effort to replace hard copy files

●Conducted several quality investigative studies

Executive Customer Service Representative

4/98-12/99

Consumer Affairs. Special Liaison

●Handling customer concerns on behalf of top level Ford Executives; e.g. the CEO,

President and Vice Presidents, making decisions regarding customer concerns, and

providing financial assistance when appropriate.

Dealer Service Representative 2/94-4/98

Business Assistance Center, Vehicle Order Processing

●Provide assistance with the ordering process

●Appointed as Sales Specialist assigned to training new department analysts and resolving systems problems arising with online new and used vehicle sales reporting systems

●Utilize various systems simultaneously to answer U.S. and Canadian dealer inquiries related to order status, e.g. scheduling, plant specification changes, shipping delays, material holds and technical questions

●Appointed as CIRS (Continuous Improvement Recognition System) Coordinator

Administrative Assistant

6/87-10/89

●Dealer Fleet Operations, Ford Division, General Fleet Office

●Environmental and Safety Engineering, Global Homologation & Auto Regulations

●Office of the General Counsel, State and Local Tax Department

John Hancock Insurance Company

Dearborn, Michigan 1984-1987

Started out as a Claims Assistant sorting mail and assisting claims processors with documentation. After 6 months, I was promoted to an Administrative Assistant for the Department Manager, until I left the company to join Ford Motor Company in 1987.

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