Service Representative Customer
Resume:
A S H L E Y W I L L I A M S
*************@*****.***
Kalamazoo, MI 49008
PROFESSIONAL SUMMARY
Hardworking and goal driven Customer Service Representative with over 15 years of experience focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success. Possesses knowledge of troubleshooting patient accounts, reviewing billing, and collecting payments. Handles confidential Information and identifies system improvements with ease.
SKILLS
Verbal and written communication Conflict resolution Issue research Billing and collections
Customer service Educate patients
Healthcare system navigation
EXPERIENCE
Patient Financial Advocate, R1, Mar 2014 Current, Kalamazoo, MI Explained financial policies and available resources for alternative payment arrangements for patients and families.
Confirmed insurance eligibility benefits for services rendered and documented details in patient records.
Entered payments and charges for services rendered and performed daily payment and charge resolution.
Investigated patient inquiries thoroughly to achieve satisfactory resolution. Assisted team members and managers with tasks to maintain productivity and meet project milestones.
Customer Service Representative, Indymac Morgage Services, Jan 2008 Mar 2014, Kalamazoo, MI
Addressed customer concerns and complaints and resolved issues promptly. Used knowledge base systems and work processes to help customers. Met productivity and quality goals to achieve KPIs and deliver excellent customer experiences.
Met team and client performance metrics, goals, and deadlines. Answered inbound calls to greet and assist customers with various needs and questions.
Answered incoming calls and assisted customers with questions. AW
May 2001
Customer Service Representative, Quality Marketing Communications, Feb 2005 Jan 2008, Portage, MI
Prepared order sheets and sent out invoices and statements for payments due. Advised customers on status of merchandise ordered and arranged for pickup and delivery.
Met productivity and quality goals to achieve KPIs and deliver excellent customer experiences.
Resolved customer inquiries, complaints, and issues and used problem solving techniques to provide solutions.
Answered inbound calls to greet and assist customers with various needs and questions.
Responded to questions and followed up on customer interactions. Communicated with clients over phone, email, and chat platforms. Placed outbound calls to existing members to provide additional consultation on products and services.
Used knowledge base systems and work processes to help customers. Met team and client performance metrics, goals, and deadlines. EDUCATION
High School Diploma, General Studies
Comstock High School Kalamazoo, MI
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