Sarina Fleisher

Wethersfield, CT ***** • 860-***-**** • adrscj@r.postjobfree.com

SUMMARY

Energetic technical support specialist lead with almost 20 years of e-Commerce and digital production support experience. corporate experience working in e-Commerce and digital production support. Strong problem analytical and problem solving skills acumen, and adept at working across organizational teams to ensure all critical stakeholders are sufficiently engaged as needed. Proven ability to establish and manage multiple, long-term direct client relationships and manage accordingly within a high pressure production support environment.

PROFESSIONAL EXPERIENCE

FISERV – BROOKFIELD, WI - Client Tech Support Specialist, Sr.

August 2006 - June 2022

• Responsible Single point of forcontact for supporting 160 e-Commerce front line production support for 160 separate credit union and banking clients

• Worked Partnered closely with product development and engineering teams to and helped identify perform the root causeroot cause analysis of related to site failures the problem and made recommendations toward resolution

• Proficient in writingWrote comprehensive defect descriptions paired with relevant data points and metrics, supplemented with recommendations to drive to a quick resolution

• Quickly analyzed complex problems and provided recommendation toward resolution

• Technical Leveraged knowledge of the online banking Core API that interfaced with our Fiserv’s e-Commerce product suite in order to quickly triage incoming site failures.

• Responsible for managing inbound calls and real instant message chats fromrequests from clients requesting assistance and reporting issues

• Strong communication skills and understanding of online banking and mobile banking platforms

• Achieved an average of 98% of customer satisfaction scores on case surveys

LEGO SYSTEMS, INC – ENFIELD, CT –

Associate Producer, Online Communications

November 2005 – August 2006

• Managed and implemented promotions on Lego’s international websites.

• Accountable for content on Lego’s club website “First Lego League”, working closely with global partners facilitating content and status discussions.

• Frequently meet with graphic designers for the purposes of coordinating promotions involving

company logos and posters.

• Identify project budgets and working to ensure that project initiatives stay within the identified budget ranges.

• Maintained relationships with international partners related to upcoming company events.

• Responsible for disseminating time sensitive information to company partners regarding upcoming events.

ADVEST, INC (Merrill Lynch) – HARTFORD, CT April 1999 – October 2005

e-Business Coordinator, Corporate Marketing October 2004 -October 2005

• Responsible for the design, implementation, quality assurance, rollout and maintenance of the

company's five public websites,,;which included s in excess of over 600 financial advisor public webpages as well as Advest’s Home page and Intranet sites.

• Interfaced with all levels of management, end users and developers in order to properly define and fulfill business requirements.

• Provided guidance regarding deployment, security, management and maintenance of web

applications with the various business groups and Information Technology teams.

Marketing Associate, Annuity Marketing

January 2003 - September 2004

• Updated Annuity Marketing web pages with weekly sales ideas concepts and product changes utilizing

Microsoft Front Page.

• Responsible for sending out aPublished weekly newsletter to for Financial Advisors which provides updates and sales ideas for Annuity products.

• Involved in constant communication withManaged relationships with Key Account Manager’s from representing several many annuity providers; arranged sales meetings and product mailings.

• Respond to generalFacilitated incoming inquiries requests from Financial Advisors about annuity products characteristics and features.

• Order vendor kits for Financial Advisor sales calls.

• RunCreated “Single Premium Immediate Annuity” (SPIA) illustrations in order to provide monthly and

Annual annuity income estimates so that thein support of Financial Advisor and client can dialogue related to selecting determine the proper retirement solutions.

New Business Coordinator, Insurance Operations

April 1999 - January 2003

• Reviewed annuity applications to ensure all paperwork is included and that the data entered is

accurate and complete.

• Researched outstanding 1035 exchanges or qualified transfers in anticipation of annuity fundingg.

• Posted time sensitive Financial Advisor commissions on the general ledger system.

• Responded to general inquires from Financial Advisors regarding application requirements and

Financial Advisor compensatiocompensationn.

• Maintained daily annuity applicant records using Microsoft AccesAccesss.

• Verified that Financial Advisors were properly licensed with regulatory agencies prior to soliciting insurance and annuity businesss. opportunities

PRATT AND WHITNEY – EAST HARTFORD, CT

Communications Associate, Communications Department

November 1998 - March 1999

• Helped preparePrepared PowerPoint presentations for the senior management team.

• Responsible for maintaining expense reports for the Communications Department.

• Sent out mailings to Pratt and Whitney employees regarding forthcoming charitable events.

• Assisted in organizing charitable events with outside vendors.

Technical Skills

• MS Office, MS Front Page, MS Access, HTML, Photoshop, B.O.S.S. General Ledger, Lotus Notes

Education

• Associates Degree in Early Childhood Education, Manchester Community College

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