Customer Service Care Advisor

DEANA BARKER

*** ** ***** ***, *** ** Portland, OR 97230 · 541-***-****

*****@*******.***

EXPERIENCE

MARCH 1, 2021– PRESENT

PET OWNER CARE ADVISOR, vetsource

Provide first level information and order entry, update customer records with pertinent information regarding address, order and shipping information, provide problem resolution on billing or shipment issues, troubleshoot basic web order issues and clarify process for easy web reorders and auto-shipment beta test new processes such as chat and new procedures.

JANUARY 2020 – JULY 2020

COMMUNITY AMBASSADOR, MIGRAINEAGAIN.COM

As a Community Ambassador, I monitored all social platforms and website forums to assist site visitors in finding content relevant to their situation, offered general visitor support and encouragement by “liking” and commenting on social media posts and flagging inappropriate content to remove it from the site.

APRIL 2019 – MARCH 2020

GROUP MODERATOR, standout media

Screened posts to a Facebook group with over 250,000 active users to make sure content was in line the group’s posting rules before allowing posts to be visible to other members.

DECMBER 2019 – MARCH 2020

OWNER, Virtual solutions

As an independent contractor, I assisted a variety of entrepreneurs with back-office support. This could include customer service and support, maintaining email correspondence, light website and promotional design work and promotion of products or services online. I also guided virtual assistants new to the field in setting up their businesses, directing them to resources for finding clients and answering questions they had about the field in general.

EDUCATION

JUNE 1996

BACHELOR OF ENGLISH, University of oregon

Analysis of literature, composition in addition to Fine Arts Creative Writing

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