Mortgage Underwriter Executive Assistant
Resume:
OLAMMA OGBUWA
PROFILE
Well versed Executive
Assistant known for my
strength in schedule
management, customer/client
relationship management,and
inventory control processes. I
have acquired over the years,
an in-depth understanding of
standards and procedures
compliance, income and credit
analysis processes, lending
processes, documentation
review and team work in
Corporate environments. I also
have the ability to multitask.
CONTACT
PHONE:
EMAIL:
adrsb6@r.postjobfree.com
EDUCATION
Georgia State University, Atlanta GA
Bachelor’s Degree in Sociology 2012-2017
Joseph Wheeler High School, Marietta GA
High School 2007 To 2011
WORK EXPERIENCE
DunnamisFJM
Executive Assistant to the C.E.O.
2019 To 2022
I managed the scheduling of appointments, meetings, and conferences of the CEO of our company. I also
ensured the productivity of the CEO by organizing, prioritizing, and summarizing email communications, initiating telecommunications where necessary.
scheduled and organized board/management/staff
meetings and other group events, conference calls and special events for top executives in our company.
I also would attend board/management/staff and other critical meetings as requested in order to keep a record of proceedings and minutes.
I managed the external contacts database for the CEO and kept periodic track of periodic communication
needed for priority contacts.
I discreetly and tactfully handle inquiries and/or transfers as appropriate, coordinating domestic and International travel arrangements, booked flights, lodging and ground transportation.
I created expense reports, budgets, and filing systems. I also managed business and personal accounts, and
payment processing.
As the liaison between the CEO and the rest of the staff, I often conducted research and prepared reports that influence company policy.
I ensured projects were completed by assigning work to clerical staff and following up on results.
Bridgepoint Mortgage
Mortgage Underwriter
2018 To 2019
Collect and analyze clients’ financial information; income and expense data, asset documentation
property valuations in order to assess loan borrowers who qualify for the loan.
Scrutinized appraisal reports to identify and resolve discrepancies.
Proactively addressed any underwriting submission
deficiencies by communicating with brokers and
reviewing submitted documents to ensure they are
sufficient based on Government and agency practices. Communicating loan decisions to clients/internal
departments in a timely fashion.
Pinnacle Global Logistics
Customer Service Representative
2017 to 2018
Responding to telephone inquiries, providing quality service to customers and associates inquiring about the availability of our services or status of their orders. I usually would listen attentively to caller needs to ensure a positive customer experience. I ensured customers were satisfied with every part of the experience from initial greeting through to order completion.
Having memorized the company’s product and service offerings, I contributed to a 13% sales increase by communicating the service benefits and providing
excellent service.
I tracked shipments and confirmed receipts of local and overseas shipments to warehouses and or customer.
Acting as the main liaison between customers,
management, and sales team, I received and attended to customer queries and complaints empathetically and professionally before channeling them to the
appropriate units.
I confidentially and meticulously processed customer documentation such as contracts, financial
statements,and id’s ensuring all legal requirements were followed.
I recommended solutions within customer budgets and proactively followed up with all leads. I also proposed and championed efficiencies to improve customer
experience.
SKILLS
● Professional discretion
● Ability to multitask and prioritize tasks
● Well-developed organizational skills
● Strong analytical/decision making/problem
solving skills
● Basic working knowledge of Microsoft office
software
● Knowledge of conventional and Government
underwriting guidelines
● Excellent verbal and communication skills
Contact this candidate