Customer Service Crew Member

Melanie Hillwig

Monroeville, PA ***** • 412-***-****• adrs9d@r.postjobfree.com

SUMMARY

Energetic and responsible college student and food service and retail professional with experience in sales and management. Organized, hardworking, detail-orientated with the ability and desire to quickly learn new skills while continuing to utilize old skills.

SKILLS

●Food Service

●Customer Service

●Cash Handling

●Some management experience

●Management

●Cooking

●Daily Operations

●Supervised staff

●Payroll

●Quality Control

WORK EXPERIENCE

Cashier,

Speedway

01/2021 (2 weeks only due to covid)

McKees Rocks, PA

●Met all basic needs and requests of customers, excluding making hot food in cafe.

●Operated cash register, gas delivery system, credit card machine and EBT system to process payments

●Sold PA lottery

●Used diesel delivery system/ computer seperate from register

●Stocked shelves and coolers

●Carded minors and adults for tobacco.

●Cleaned store inside and out (parking lot and pumps)

Cashier / Shift Manager, JJ'S DELI and Convenience Store

03/2019 – 07/2019

McKeesport, PA

● Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints.

●Helped improve quality of products in store, helping owner order new merchandise

●Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, and in performing services to customers

●Operated PA lottery machine

●Operated cash register, EBT system, and credit card system for processing payments

●Examine merchandise and food to ensure that it is before expiration and correctly priced and displayed and that it functions as advertised.

●Oversaw other employee's performance and reported back to owner as asked (Especially if problems arose)

●Carded adults for tobacco products

●Made cash drops multiple times per shift and at end of day.p

Delivery Sales Manager,

IHOP

(also waited tables and hosted and supervised front of house) 11/2018 – 07 /2019

Pittsburgh, PA

●SERVESAFE certified

●Performed various managerial financial duties, such as cash handling, deposit preparation, and payroll

●Resolved customer complaints regarding food service or quality.

●Inspected supplies, equipment, and work areas to ensure efficient service and conformance to standards

●Trained workers in food preparation, and in hosting, service, sanitation, customer service etiquette and safety procedures.

●Observed and evaluated other workers and work procedures to ensure quality standards and service, and completed disciplinary write-ups when necessary.

●Waited on customers thruTogo counter and waited tables at times when short staffed.

●"Table checked" with every party to ensure satisfaction with visit and their servers.

Crew Member,

Taco Bell

Aarsand mgmt. And thru Charter Foods L.L.C.

01/2018 – 04/2018 (last time in Duquesne, PA) and in 2014 AND 2001 (Both time in Monroeville,PA)

●Ordered and received delivery of supplies and food products.

●Cooked items ordered by customer in every single order with extreme care and accuracy

●Provided exceptional customer service to all customers.

●Operated large-volume cooking equipment, such as grills, deep-fat fryers and griddles

●Follow food handling safety procedures and sanitation processes

●Took order from customer using p.o.s. system and drive thru equipment.

●Late night deep cleaning overnight (Duquesne store open all night)

Crew Member and drive thru specialist,

Steak N' Shake Restaurant

2017 (about 4months)

Homestead, PA

●Worked 60 hours weekly minimum entire time employed, because I was available and reliable.

●Cooked items ordered by customer in every single order with extreme care and accuracy

●Operated large-volume cooking equipment, such as grills, deep-fat fryers and griddles

●Follow food handling safety procedures and sanitation processes

●Took order from customer using p.o.s. systems in dining room and drive thru.

●Ran drive thru window (register and expediting windows)

●Late night deep clean of store (store was 24 hours)

●assisted manager early morning with daily tasks to get store ready for daily operations (preped breakfast and got finances prepared for day and bank deposits)

Sales Manager,

H&V Inc.

2010-2014

Pittsburgh, PA

●Oversaw other independent business owners I recruited.

●Showed possible business owners business model and persuaded them to invest in their futures with me.

●Had 10 IBO's underneath me

●Went to weekly team building meetings, and quarterly tri-state conferences

●Marketed products

●Managed over 30,000 products

EDUCATION

Gateway High school, Monroeville, PA

High school diploma

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