Hand packer at Unilever Covington
Resume:
MOLLY CONAWAY DILL
Phone:
Email:
Address:
********@*****.***
***** ***** **** *****, *****, TN 38004
PROFESSIONAL SUMMARY
A dependable, responsible and motivated customer service specialist with wide-spread transferable skills in business, sales, and operations. Also, a very dedicated team-player with a keen ability to connect with people and understand their wants, needs, and desires to deliver exceptional service during every interaction. EMPLOYMENT HISTORY
Nov. 2014 – May. 2015
Memphis
Apr. 2012 – May. 2014
Memphis
Sep. 2000 – Apr. 2004
Cordova
Teller, Memphis City Employees Credit Union
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Assist customers by providing information and resolving their complaints. Keep periodic balance sheets of amounts and numbers of transactions. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Assist customers by providing information and resolving their complaints. Answer customers' questions, and provide information on procedures or policies. Cashier, Assistant Pharmacy Technician, Walgreens Pharmacy Operate cash register to process cash or credit sales. Accept prescriptions for filling, gathering and processing necessary information. Prepare prescription labels by typing or operating a computer and printer. Answer telephone inquiries, referring callers to pharmacist when necessary. Greet customers and help them locate merchandise.
Unpack, sort, count, and label incoming merchandise, including items requiring special handling or refrigeration.
Prepare, maintain, and record records of inventories, receipts, purchases, or deliveries, using a variety of computer screen formats.
Perform clerical tasks, such as filing, compiling and maintaining prescription records, or composing letters.
Answer telephones, responding to questions or requests. Customer Service Representative, Regions Bank Call Center Assist customers by providing information and resolving their complaints. Answer customers' questions, and provide information on procedures or policies. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Refer unresolved customer grievances to designated departments for further investigation.
Solicit sales of new or additional services or products. EDUCATION
Business Management
University of Memphis - Memphis, Tennessee
May. 1988 High School Diploma: College Preperatory Clarksdale High School - Clarksdale, Mississippi
SKILLS
Organization/Filing
Data Entry/Typing
Ability to Multi-task
Expert Speaks some Spanish
Expert MS Office
Expert Use of multi-line telephone systems
Beginner
Skillful
Experienced
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