Becky Grimm

717-***-**** adrs53@r.postjobfree.com Dillsburg United States

SUMMARY

I have worked since I was 13 years old. Started with babysitting and then cashier as soon as I was 16. I am 52 years old, I have been married 32 years. Raised 3 daughters. My husband wanted me to be home, with our children and not work outside the home. I did have a few jobs just so I could just remember what being an adult was about, instead of just mommy brain. I am disabled, but that doesn't stop me from doing what I need to do. Please feel free to ask me anything. EXPERIENCE

Home School Coach, Grimms home schoolers, July 2021-Current Dillsburg, PA

Observed students for specific learning styles and planned activities to maximize learning. Offered children rich and diverse learning opportunities through traditional and digital-based education as well as field trips, group gatherings and special events. Maintained order and discipline with creative strategies focused on keeping young children occupied and entertained during important lessons. Delivered effective education based on sound principles and clear objectives. Supported digital online delivery of lessons and materials in home-based environment. Implemented assistive technologies for struggling learners. Remained calm and patient in student interactions to support individual growth and development.

Motivated students to be more engaged in classes through applying positive reinforcement techniques.

Maintained quiet, safe classroom to enable students to learn in conducive environment. Customer Service Representative, Rock it Pizza, July 2008-October 2009 Lewisberry, PA

De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Educated customers on special pricing opportunities and company offerings. Documented conversations with customers to track requests, problems and solutions. Assisted customers in making payments on accounts and setting up payment plans. Fielded customer complaints and queries, fast-tracking them for problem resolution. Upheld strict quality control policies and procedures during customer interactions. Reviewed customer account information to determine current issues and potential solutions. Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages. Secured client retention by driving service and product benefits, features and recommendations around clients' needs.

Set up and activated customer accounts.

Trained new employees on procedures and policies to maximize team performance. Office Clerk, Lowes Home Improvment, November 1987-February 1988 Mechanicsburg, PA

Kept office records organized and supplies well-stocked for optimal team performance. Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.

Documented and routed business correspondence to manage office paperwork. Maintained office supplies inventory by checking stock and ordering new supplies. Supported office clerical functions using word processing and other software, email and office machines.

Complied with confidentiality regulations in handling customer information. Enhanced recordkeeping storage space and usability by reorganizing physical filing systems. Delivered customer support and service experiences to promote more effective office environment.

Oversaw office inventory by restocking supplies and submitting purchase orders. Assisted team members with special projects by coordinating records and resources to meet expected requirements.

Sorted and distributed incoming mail, dispersing to appropriate departments and personnel. Collected and entered payment data into system, maintaining complete confidentiality and accuracy.

Answered multi-line telephone system and routed calls to appropriate personnel. Contacted customers about changes or updates in accounts and communicated potential problems.

Implemented office efficiency improvements to streamline task delegation. Processed timely accounts payable and accounts receivable updates to keep financial records current and compliant with standards.

Cashier, Giant Food Stores, January 1985-November 1987 Mechanicsburg, PA

Completed daily recovery tasks to keep areas clean and neat for maximum productivity. Operated cash register, collected payments and provided accurate change. Wiped down counters and conveyor belt to remove debris and maintain cleanliness. Helped customers find specific products, answered questions and offered product advice. Worked closely with front-end staff to assist customers. Processed sales transactions to prevent long customer wait times. Accepted cash and credit card payments, issued receipts and provided change. Met high productivity standards in processing payments for customers. Wrapped items and bagged purchases properly to prevent merchandise breakage. Helped with purchases, locating items and signing up for rewards programs. Learned roles of other departments to provide coverage and keep store operational. Scanned customer purchases and supported transactions to streamline sales process. Received payments for products and issued receipts. Retail Sales Clerk, Smokers Outlet

Wellsville, PA

Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.

Helped customers by answering questions and locating merchandise. Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts. Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.

Initiated friendly conversation with customers to determine level of assistance required. Followed company policies, rules and procedures to promote company goals and maintain safety.

Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.

Arranged merchandise for display to highlight new styles, attract customers and enhance sales.

Calculated pricing, applied discounts and collected payments to process transactions. Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.

Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.

Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.

Answered questions about current promotions and resolved issues according to store policies. Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.

Completed assigned training to stay updated on important policies and procedures. Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.

Generated brand awareness and positive product impressions to increase sales. Adhered to company initiatives and achieved established goals. Offered coupons and special deals to increase quantity of customer spending. EDUCATION AND TRAINING

High School Diploma

Mechanicsburg Area Senior High School, Mechanicsburg PA June 1987

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