Customer Service
Resume:
Eddie K Thompson
Decatur, Texas 76234
***************@*****.***
Skills
Customer service, Counter sales, Phone orders and credit card payments, Stocking shelves, Checking in daily stock and customer orders, Problem solving, Team building, Point of sales computer experience
Experience
January 2022-June 2022
Hendershot Equipment, Decatur, Texas - Parts Speciailist
●Heavy volume of walk in customers and phone customers
●Products covered Case=International Harvester, JBC, Gehl, Genie, Vermeer, Rhino, and Hustler
●Case tractors, skid steers, bailers, JCB steers, telehandlers,high lifts, and excavators, Gehl skid steers, Geni scissor lifts, Vemeet hay cutters and bailers, Rhino shredders, Hustler zero turn.
●Checking in daily freight orders. Restocking shelves. Computer point of service sales.
May 2021 - January 2022
Business Delivery Systems, Argyle. Texas - Dispatcher
●Heavy call volumes with drivers in 13 states
●Tracking drivers to ensure radiated medicines were on schedule for waiting patients
●Tracked traffic. Relayed to drivers to make appropriate road changes
●Closed all orders that were completed, to insure next day billing
●Starting times were 2am. 3am. or 5am depending area of the country
March 2017 - January 2021
Microgrow LLC, Escalon, California - Direct Sales
●Built a customer base from one to 70 Clients with sales of $100.000
●Crop consultant for all agronomic crops
●Delivered products in trailers from 200 gallons to 1000 gallon ball trailers
●Inventory of raw material components to manufacture MicroGrow products
August 2005 - February 2017
Big W Sales, Stockton, California - Parts Manager
●Managed the show room area of the store.
●Customer service was my top priority
●Managed a three person team in sales and shipping and receiving warehouse
●Handled 80% of wholesale accounts by phone,
●Main customer service person for 80% of the store customers
●Ordering 40% of items sold in the store
●Inventory management of entire store
●Designed sprayers and injection pumps to customer needs and specifications
● Conducted Trained new warehouse personnel
March 2002 - July 2005
B G Agri Sales and Service, Linden, California - Assistant Store Manager
●Main Customer service contact for store sales
●Daily Management of store items, payroll, human resource items. Made schedules to have correct personal in place. Other administrative duties.
●Purchased 60% of the items sold in the store
●Sold all items used on a commercial farm. And specialty items such as:, pruning shears, safety supplies, brush rakes, weed spray equipment, orchard power sprayers.
December 1989 - September 1993
Holly Sugar Corporation. Hereford, Texas - Northwest Diatrict Fieldman and Factory Receiving Station Manager.
●Manageed the factory receiving station. We received 10,000 to 20,000 tons of sugar beets per day at least 6 days a week. Starting in November 7 days a week. I had a crew of 4 scale house ladies. 4 workers on three sugarbeet pilers and workers on the smallest pilers. I has responsibilities of man, woman, and machine, from piling the beets, taking a sugar sample off each truck, scale house duties calling growers with results of sugar samples to move to a different location with higher sugar.
●Gave each pool (group of farmers) the number of loads each,day.
●Determined receiving hours by the expected slice rate provided by Factory manager.
●Opened the outer gates 2 - 3 hours prior to opening receiving station.
Education
August 1972 - May 1978
West Texas State University. Canyon, Texas - Bachelors of Science in Agronomy
December 1982 - December 1986
West Texas State University. Canyon, Texas - Masters of Science in Agronomy
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