ASHLEY CARMONA

*** ******* **** ***.*, Edinburg, TX, 78539 + 956-***-**** + adrs3h@r.postjobfree.com

Professional Summary

Experienced Customer Care Representative who is detail oriented with 9 months of related experience, as well as proven customer service,

communication, and conflict resolution abilities.

Achieved success in providing unsurpassed customer service.

Expert at providing relevant information and options for resolving problems effectively.

Capable of providing excellent customer service and resolving all issues quickly and accurately.

In stressful situations, calm and composed, and capable of reducing customer anxiety.

Motivated to keep customers happy and contribute to the company's success,

Empathy, dependability, and enthusiasm for customer satisfaction.

With excellent problem-solving, multitasking, and research skills, handle inbound and outbound calls, web requests, and emails.

‘The importance of customer service cannot be overstated.

Listens carefully to customer requests and concerns in order to pinpoint specific needs and provide satisfaction.

Skills

© Scheduling

© Customer service Inbound Customer Service

‘© Computer proficiency © Microsoft Outlook

‘© Organized © Data entry

© Active listening © Flexible schedule

‘© Adaptive team player © Professional telephone demeanor

‘© Coordination © Cheerful and energetic

‘© Complaint resolution © Critical thinking

© Inbound and outbound calling

Work History

Customer Care Representative - January, 2021 to October, 2021

Express Employment Professionals - McAllen, TX

‘© [worked with Humach taking high volume Inbound calls. I was a blended agent setting up appointments for residents in New York City who at

interested in receiving Covid-19 Vaccinations.

‘* Also did outbound calls for 3 months assisting New York City residents by letting them know how important itis to be vaccinated and setting uf

appointments if needed to be vaccinated for Covid -19.

‘* Made outbound calls to New York City residents needing assistance with applying for Hurricane Relief after a disaster

‘© Assisted With NYC 311 Getfood calls.

‘© Assisted with NYC Office Of Pupil Transportation calls

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