Data Entry Customer Service
Resume:
SP
Shanekqua Pickens
Professional Summary
Experienced, bringing 10 years of quality performance in customer support and experience in supervisory roles. Skilled in mentoring team members and working apart a team to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and providing superior results.
Work History
PNC Bank - Team Lead
Florence, SC
11/2018 - 12/2020
Assurant Specialty Property - Processing Specialist Florence, SC
08/2016 - 10/2018
Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
●
Worked different stations to provide optimal coverage and meet production goals.
●
● Coached team members in techniques necessary to complete job tasks. Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
●
Established open and professional relationships with team members to achieve quick resolutions for various issues.
●
Responded to customer inquiries and requests related to insurance products and membership.
●
Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
●
Evaluated source documents to locate information needed for each data entry field.
●
Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them.
●
Corrected data entry errors to prevent later issues such as duplication or data degradation.
●
******************@*****.***
Charlotte, NC 28262
Skills
● Account updates
● Sales proficiency
● Research and due diligence
● Schedule Management
● Team Building
● Training and mentoring
● Customer Relations
● MS Office expert
● Effective problem solver
● Exceptional telephone etiquette
● Sales expertise
● Cash Handling
● Microsoft Outlook, Word and Excel
● Excellent time management skills
Education
06/2012
Lake City High School
Lake City, SC
Diploma
08/2014
Everest University
Online
Associate Degree: Paralegal Studies
Member of Beta Club and Student Body
President
●
● Elected Captain of Cheerleading Squad
Sykes - Customer Service Representative
Kingstree, SC
06/2012 - 06/2016
Principal Financial Services - Client Service Manager Charlotte, NC
12/2020 - Current
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
●
Offered advice and assistance to customers, paying attention to special needs or wants.
●
Evaluated account and service histories to identify trends, using data to mitigate future issues.
●
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
●
Developed community reputation through commitment to customer satisfaction and strong client relationships.
●
Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
●
Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
●
Developed documentation and logs of implemented solutions and generated and submitted reports.
●
Introduced higher standards for customer service and increased efficiency by streamlining operations.
●
Improved customer service initiatives by streamlining sales and order management processes.
●
Contact this candidate