Entry Associate Support Representative

SARAH BURCH

**** ******* ******* **** · Huntersville, NC 28078 · 704-***-****

*************@*****.*** · www.linkedin.com/in/sarah-burch-05511036 Experienced Sales Support Representative with 14+ years of experience in the electrical manufacturing industry. Self-motivated, dependable and dedicated team player who easily adapts to new challenges. Skilled in Customer Service, Account Management and Sales Support. Excellent problem solving and multi-tasking skills. Proficient in MS Office, MAS 500, EDI and E-Commerce applications.

PROFESSIONAL EXPERIENCE

2004 – 2018 NSI INDUSTRIES LLC., HUNTERSVILLE, NC

2013 – 2018: E-COMMERCE/CATALOG/RETAIL SALES SUPPORT SPECIALIST

• Processed weekly Lowe’s DART reports for the National Sales Manager of the REC team and related management. Processed returns through Loweslink and added information as needed on Edgenet.

• Audited weekly purchase orders to ensure adequate inventory and directed questions regarding discrepancies through Amazon’s Vendor Central.

• Provided direct interface with Home Depot’s Commerce Hub system that entailed providing tracking information, invoicing and accurate inventory in a timely manner.

• Established the product base for Home Depot’s IDM system and responded to areas requiring additional data that grew from 100 to 300 SKU’s.

• Processed all purchase orders that came thru EDI (Electronic Data Interchange) including Amazon, Home Depot, Lowe’s and Grainger, ensuring the pricing and items were correct.

• Provided bi-weekly sales growth performance reports to the CEO and other management for Home Depot.com.

• Assisted in the growth of E-Commerce by 150%, Retail by 25% and Catalog by 33%.

• Demonstrated the ability to adapt and learn new technology. Attended webinars to learn how E-Commerce customers operated to ensure that the best support was given. 2011 – 2013: INSIDE SALES REPRESENTATIVE

• Excelled at supporting 5 field sales representatives in OH, IN, IL, WI by providing price data, addressing shipment issues and accurate order entry.

• Known for willingness to pitch in and help out in other areas.

• Was requested by the IT department to assist in processing EDI orders. 2009 – 2011: ORDER ENTRY SUPERVISOR

• Promoted to this supervisory position based on knowledge of operations, work quality, dependability and teamwork skills.

• Effectively supervised 5 order entry associates and provided mentoring and training. 2

2005 – 2011: ORDER ENTRY ASSOCIATE

• Accurately processed an average of 100 purchase orders daily.

• Responded to customer inquiries regarding missed shipments (averaging 10%) by coordinating with Inside Sales staff to resolve problems.

• Ensured return material authorizations (RMAs) were entered accurately and timely. 2004 – 2005: RECEPTIONIST

• Provided general receptionist and administrative support to 50+ office/warehouse employees.

• Effective team member, taking on additional tasks as required for efficient operations. OTHER EMPLOYMENT

2002– 2004 DEARNESS GARDENS, HUNTERSVILLE NC

CASHIER

• Processed customer cash transactions, provided customer service and balanced day end receipts.

2000 – 2002 ECKERD DRUGS, HUNTERSVILLE NC

EXPRESS PHOTO LAB TECH II

• Provided support that included cashiering, photo processing and ensuring excellent customer service.

1999 – 2000 MICROTEL INN, CORNELIUS NC

FRONT DESK, RESERVATIONS

• Processed guest check-in and check-out, made reservations, answered incoming calls in a timely manner and provided top notch customer service. EDUCATION

ASSOCIATE’S DEGREE IN LIBERAL ARTS, 2003

CENTRAL PIEDMONT COMMUNITY COLLEGE

PRE-NURSING, 1998-1999

UNIVERSITY OF NORTH CAROLINA AT GREENSBORO

EXCEL 2 CERTIFICATE

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