Customer Service Store Manager

Jerry Goolsby Jr.

**** *********** *****

Cell: 863-***-****

Lake Wales, FL

adrs0c@r.postjobfree.com

Summary

High-performing Store Manager with more than 10 years of retail experience. Demonstrated proficiency in staffing, training and development. Detail-oriented. Highly skilled at planning and coordinating store layouts. Customer-service focused. Able to enforce policies and procedures. Excellent leadership and communication skills. Accomplished Store Manager with demonstrated ability to deliver mission-critical results.

Highlights

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Total Store Operation Management

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Time Management

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P&L results driven

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Results Driven

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Operations Expert in Counter Point /RMS

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Leadership/Communication Skills

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Analytical Skills

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Organizational Skills

• Store Acquisitions (buy backs)

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Outstanding Customer Service

Experience

Batteries Plus Bulbs November 2010 to Present

Store Manager

Lake Wales, FL

•Total accountability for total store operations

•500,000+ in annual sales.

•Total P&L control.

•Manage team of 4. – retention success

•Extraordinary Customer Service.

•Monitored and achieved sales performance and profit goals.

•Acquisitions experience (buy backs)

•Regularly communicates to the DSO for store needs. Makes observations of merchandise needs and relates them to Corporate Headquarters.

•Directly responsible for customer satisfactions. Totally responsible for staffing levels, merchandising, store operations, and community involvement. Trains and motivates teams to ensure exceptional sales

•Reviews store environments and key business indicators with the DSO on a weekly basis to identify problems, concerns, and opportunities for improvement in order to provide coaching to the store teams to take action and achieve operational and sales goals.

•Regularly monitors the stores compliance of the employees with established company policies, procedures, and standards such as human resource practices, fashion merchandising, and inventory control.

•Works with store staff to ensure merchandising standards are being met. Directs Store teams in solving merchandise presentation challenges utilizing company merchandising guidelines and directives.

•Reviews sales performance of stores relative to established plans and takes corrective steps to achieve as needed.

•Works closely with each employee in developing individual goal setting for sales team. Further develops store personnel's sales skills, customer service skills, and communication skills through on-going training with all employees and performance assessment via provided data.

• Assures the execution of marketing, sales promotion, special events, and promotional activity to maximize sales performance.

•Recruits, interviews, and hiring of employees in to ensure store is 100% staffed at all times.

•Ensures that all necessary new hire paperwork, background checks and drug testing is completed for store employees.

•Ensures that stores comply with applicable federal and/or state laws. Continued training of all Store employees around Safety and accident prevention programs.

•Fully responsible in training sales associates in POS functions and sales strategies. Training of my ASM in Operational and Human Resources policies and procedures to be ready for a store manager position when it arises.

•Assists with all corps stores physical inventories in the Florida Market

Experience

Indoor Comfort Solutions January 1999 to November 2010

Installer

Lake Wales, FL

•Supervisor 3 people for total install from start to finish

•Responsible for total install on AC units

•Install Ductwork

•Install air handler

•Install condenser

•Run copper lines

•Run plumbing

Education:

Lake Wales Senior High School

Lake Wales, Florida

1980-1984 High School Diploma

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