Experienced Healthcare Leader

VANESSA BERGMAN

Yukon, OK C: 405-***-**** adrs01@r.postjobfree.com https://www.linkedin.com/in/vanessa-bergman-98490b85/

Summary

Compassionate Health Care Administrator, dedicated to maintaining the highest standards of clinical practices and policies, while ensuring excellent patient/family satisfaction. Excellent leader, mentor and recruiter, supporting staff and local community. Demonstrate strong working knowledge of regulatory compliance, along with proven results in leadership roles.

CORE COMPETENCIES AND ACHIEVEMENTS

Leadership and Management. Provide strategic counsel to Senior Leaders. Continuously sought after for input by other department leaders and employees. Successfully led a team of over 60 employees, ensured quality work was performed and deadlines were met at all times. Conducted interviews, hired and trained new employees. Increased patient/family satisfaction scores by almost 20% overall (measured via Strategic Healthcare Programs (SHP) in first 18 months of tenure. Decrease employee attrition by 20% among growing, nationally-recognized, clinical research program. Appointed to First Year Executive Committee on National Institutes of Health (NIH) study, Telemedicine Approaches to Evaluating Acute-phase ROP (e-ROP), Study Coordinator Representative, 2011.

Communication. Cross-cultural work experience; effective communicator across all levels of the organization, able to prepare diverse, global communications with cultural sensitivity and emotional intelligence.

Creativity and Innovation. Proactively produce and implement unique ideas/solutions for problem-solving and competitive edge. Developed operations and program guide ensuring all research monies were properly invoiced and accounted for. Efforts resulted in collection of over $5M in outstanding monies (within six months of starting the Stephenson Cancer Center in 2016). Successfully served as Innovator and Director for pre-med ‘Clinical Research Intern' Program.

Project Management. Exceptional ability to manage all aspects of projects from ideation to completion and beyond. Consistently delivered quality projects on time and within client budget/ensured deadlines were met repeatedly. Created annual Civility Week and Quarterly Refreshers for unit of more than 100 employees. Developed Dashboard that showed Program Metrics including entire infusion and clinic visits, broken down by provider; timeliness of data entry and query reconciliation and enrollments and screen-failures.

Budgeting and Overall Financial Analysis. Accurate, reliable, and diligent, committed to being a good steward with funds and resources. Assertive in accurate coding, pre-authorization, billing, and collections.

Skills

Proven, Results-Based Leadership

Patient Care Advocate

Collections and A/R

Emotional Intelligence

Policies and procedures

Quality Assurance Measures

Problem-solving

Educator

Compliance

Human Resources

Effective Communicator

Strategic planning

Customer Service

Financials and budgeting

Accreditation and survey readiness

Data and Metric Assessment

Organizational Visionary

Anticipatory and forward-thinking

Experience

Executive Director

Crossroads Hospice and Palliative Care-Oklahoma City, OK Feb 2021 to Current

Responsible for implementing Crossroads’ goals and mission among both the hospice and palliative care programs; overall oversight of agency.

Administer and maintain quality assurance, environmental, and infection control policies in accordance with organizational policies and objectives. Ensure compliance with Oklahoma regulations and requirements surrounding home health care/hospice.

Responsible for agency budget and finances; provide strategic guidance for growing our operations and controlling costs, assuring the long-term fiscal viability of our programs.

Review legal language and authorize contracts for agency hospice and palliative care services occurring within nursing homes, assisted livings, and inpatient hospital units.

Assist in resolution of escalated issues arising from operations, and requiring coordination with other internal teams and/or community partners.

Organize and facilitate quarterly ‘Ethics Committee’ Meetings among designated employees

Responsible for emergency preparedness operations for agency, to include routine trainings and updates for staff

Hospice Registered Nurse (RN) Educator Sep 2020 to Feb 2021 Carter Healthcare-Oklahoma City, OK

Oversaw clinical training, orientation, and development of hospice nursing staff.

Assisted site clinical coordinators with QAPI completion/compliance, emergency preparedness and management, and respective incident reporting.

Started and lead bi-weekly hospice leadership teleconferences among all hospice sites.

Performed nurse chart audits and advised accordingly.

Made in-home case management visits to patients/families with nurses, and independently, as needed.

Administrator and Interim Director of Nursing Dec 2018 to Aug 2020

HCR ManorCare Corporation/Heartland Hospice of Oklahoma City Oklahoma City, OK

Successfully oversaw overall branch activities, including clinical activities in compliance with company policies, state and federal regulations, budgeting and referral follow-ups while ensuring exceptional patient care.

Recruited and hired clinical and administrative staff as needed. Helped to facilitate and oversee new employee orientation process, including explanation of organizational policies and procedures.

Guaranteed staff awareness and compliance with latest standard precautions and infection control procedures, including COVID 19.

Served as an advisor to Senior and Corporate leadership team in topics such as agency and community; recommended appropriate programs and policies to ensure compliance and success. Assess competency of clinical staff to promote quality, continuity, and safety.

Routinely reviewed nursing notes to ensure charting compliance with Medicare guidelines.

Coordinated and oversaw on-call nursing coverage 24/7. Scheduled and conducted interdisciplinary care team meetings providing current information and updates regarding patient care plans, exchange of information and problem-solving.

Clinical Research Administrative Director Feb 2016 to Nov 2018

Stephenson Cancer Center, SCC Oklahoma City, OK

Led and mentored team of 60+ employees with roles such as, Nurse Managers, Regulatory Specialists, Data Managers, Nurse Practitioners, a Physician Assistant and a Physician-Support Specialist.

Facilitated new employee orientation process, including explanation of policies and professional code of conduct work culture expectations to research physicians (MDs), advanced practice registered nurses (APRNs), and Physician Assistants (PAs).

Assisted with staff protocol interpretation and process compliance when needed.

Instrumental when supporting achievement of goals regarding patient flow and wait times, patient portal registration and patient understanding of billing notifications. Conducted root-cause analysis on operational malfunctions and recommended new strategy implementation to avoid repetition in the future.

Successfully oversaw in-person HIPAA Training, Compliance, and Incidental Reporting for Clinical Research. Monitored patient survey results and created action plans accordingly. Worked collaboratively with leadership team to create and launch "FDA Inspection Process, Procedures, and Etiquette staff training".

Clinical Research Manager Jan 2005 to Feb 2016

Dean McGee Eye Institute (DMEI) Oklahoma City, OK

Performed Clinical Research Coordinator duties

Managed unit operations from a clinical and administrative standpoint, studied audits.

Successfully led employees, conducted contract and budget negotiations with stakeholders demonstrating professional expertise.

Kept patient care protocols and clinical trial operations in compliance.

Conducted healthcare and research compliance initiatives in ophthalmology.

Facilitated physician and employee training. Planned budget and fiscal year for entire department.

Completed and submitted FDA and Institutional Review Board (IRB) reports.

Education and Training

Associate of Applied Science, Nursing - Oklahoma City (OKC) Community College OKC, OK 2018

Master of Public Health, Health Administration & Policy – University of Oklahoma OKC, OK 2015 Bachelor of Science, Microbiology, Minor: Philosophy- University of Oklahoma Norman, OK 2002

Certifications

Oklahoma Registered Nurse (RN), February 2019, License # 131851, Expires 8/31/2022 Recurrent American Heart Association BLS Training, current through Sep 2022 Certificate in Public Health, University of Oklahoma Sciences: May 2015 Certified Ophthalmic Technician (COT), Joint Commission on Allied Health Personnel: June 2011-Current Certified Clinical Research Coordinator (CCRC), Association of Clinical Research Professionals: 2007-2021

Community Activities

Girl Scouts of Oklahoma Regional Food Bank of Oklahoma Holiday visitor to Nursing Homes and Assisted Living Centers

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