Customer Service Pharmacy Technician

JENNIFER SAXON

Pharmacy Technician

Bremen, GA **110 404-***-**** **************@*****.*** WWW: Online Digital Resume Professional Summary

Accomplished and hard working with a proven history of excellent customer service skills. Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel. Skills

Organization and Prioritization

Intuit QuickBooks

Proficient Computer skills

High-Volume Environments

Customer Service

Managing Operations and Efficiency

Scheduling and coordination

Microsoft

Work History

Licensed Pharmacy Technician / Cashier 09/2021 to Current Walmart – Bremen, GA

Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists. Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.

Stocked, labeled and inventoried medication to keep accurate records. Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues. Collected co-payments or full payments from customers. Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales. Maintain energy & enthusiasm in a fast paced environment. Health Screener 06/2020 to 09/2021

Walmart – Bremen, GA

Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Worked flexible hours; night, weekend, and holiday shifts. Demonstrated respect, friendliness and willingness to help wherever needed. Carried out day-day-day duties accurately and efficiently. Office Manager 04/1997 to 12/2015

Bremen Animal Hospital, P.C. – Bremen, GA

Maintained computer and physical filing systems.

Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.

Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.

Coached new hires on company processes while managing employees to achieve maximum production.

Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.

Coordinated special projects and managed schedules. Developed standard operating procedures for all administrative employees. Evaluated employee records and productivity to complete employee evaluations. Arranged CE conferences for Doctors

Maintained CRM database with customer updates and report generation. Handled all of the payroll for the company at first just myself & later using Quickbooks Handled all Payroll taxes

Front Office reception

Answered phone calls

Created & executed a scheduling system for multiple Doctors & staff members for wellness visits, vaccinations, surgical procedures, grooming & boarding, Trained all office staff on these procedures.

Handled all AP/AR.

Set up & executed a system for collections.

Set up & updated all software and trained employees. Filled prescriptions & gave instructions to clients. Created after care instructions for all surgical procedures, vaccinations & hospital treatments. Created all surgical & medical release forms.

Handled hiring, training & firing of all office staff. Handled retail sales of flea & tick control, shampoos, heartworm preventative, intestinal worm medications.

Gave information & direction on the best option for the individual situation. Entered all charges for customers.

Collected all payments.

Handled the cash drawer, all credit card payments & balanced the drawer daily. Made deposits daily.

Set up, updated & filed all patient records.

Sent appointment reminders, vaccination reminders & called customers ahead of scheduled surgical appointments to give instruction.

Education

High School Diploma 05/1993

Bremen High School - Bremen, GA

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