Customer Service Representative
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Ackshun Chaney
Tallahassee, FL *****
adrryy@r.postjobfree.com
Authorized to work in the US for any employer
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Work Experience
Philips Lifeline
Teleperformance - Sierra Vista, AZ
March 2022 to Present
Must dispatch Emergency Services to high stake call in a calmly manner. Coordinating trip schedules, manage routes and reset the subscriber’s equipment once assisted or help has arrived.
Being very descriptive when discussing the subscriber’s needs. Customer Service Associate
Cognizant - Las Vegas, NV
November 2021 to February 2022
Technology and STEM skills may be in greater demand, but soft skills like communication, problem solving, collaboration, and empathy are needed in greater quantities now. Schedule appointment for delivery trucks.
Member Advocate / WFH
Convey Health Solutions - Port Saint Lucie, FL
February 2021 to September 2021
Update account information such as billing options and changes of address or phone numbers
Educate members on how the supplemental OTC benefit works, including benefit amounts, and products available, and frequency of coverage. Identify member complaints and grievances and escalate according to client specific procedures.
Assist health plan members with inquiries related to their OTC benefits and/or orders placed.
Process requests for OTC items received from health plan members via mail or phone call Look up over-the-counter medicines on the formulary to verify if they are o!ered, and if a drug is not o!ered provide an explanation as to why. Production Consultant/ WFH
Everise C3 - Melbourne Beach, FL
August 2020 to February 2021
Melbourne Beach, FL
August 2020 to Present
Professionally handle a high volume of incoming calls Thoroughly and e"ciently gather customer information, asses and fulfill customer needs and educate customers where applicable regarding products and services Ability to utilize and navigate multiple systems simultaneously Be dependable and meet all attendance requirements Resolve customer issues via one call resolution guidelines and/or escalated process Meet or exceed company and client performance metrics Maintain a balance between company policy and client benefit in decision making Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and their customers
Ability to accept and embrace changes within the current business environment Mother
Home - Tallahassee, FL
September 2018 to August 2020
September 2018 to August 2020
The reason for the gap in employment for an entire year is because of a personal decision I chose to make once I decided to homeschool my daughter. Now that she's adjusted I'm now ready to get back into doing what I love the most. Which is helping others and giving quality customer service.
Home Tech Support
Work from Home Customer Service Representative
Transcom - Tallahassee, FL
August 2018 to September 2018
Multitask across systems and applications, analyze, isolate and resolve a variety of complex technical issues, and comfortably navigate a technical environment. E!ortlessly engage with callers, providing step-by-step solutions with patience and an approach tailored to each individual customer.
Online Scheduling Assistant
Dent Concepts - Tallahassee, FL
March 2018 to June 2018
Assist the clients by determining their needs, scheduling or canceling appointments Be sure to answer any and all questions the clients may have in regards to their upcoming appointment
Update records for each client and forward to the proper department Notify them of any changes that has been made to their records Loan Specialist
One Loan Place - Tallahassee, FL
November 2017 to January 2018
Ability to multi-task and handle high call volume
Strong computer skills
Educate clients about their current financial situation and provide them with the tools that are available to improve their credit standing
Assist clients through the system and make recommendations based on their unique needs and goals
Choice Counseling Specialist
Automated Health Systems - Tallahassee, FL
January 2017 to May 2017
Screen patients that are in-house and are designated self - pay for state, county and/ or Federal eligibility assistance programs
Maintain confidentiality of account information at all times Access information for the patient account representatives as needed providing customers with Answer inbound calls providing with information regarding benefit plans for dental and health
Customer Service Representative
General Dynamics - Lynn Haven, FL
September 2015 to December 2016
Provide knowledgeable responses to telephone inquiries in a scripted which the representatives must read verbatim to provide general and basic claim specifics information. Utilize standard technology such as telephone, e-mail, and web browser to perform job duties. The reps must be ready and available to take both Medicare and Marketplace calls; as business needs dictate; on short notice.
Assist callers with filling out online application and submitting it electronically to plan provider for processing complete and basics call logs that are related to the phone inquiries. Custodian/Janitor
Liberty County School Board - Bristol, FL
July 2014 to August 2015
Spot cleaning as needed, temperature checks, minor repairs, o"ce cleaning, utility rooms cleaning, and bathrooms all throughout the day
Food Service Worker
Liberty County School Board - Bristol, FL
June 2013 to July 2014
Prepare nutritional meals
Responsible for sanitized equipment that was properly stored Handle monetary transactions for students as well as sta! that purchased meals daily with extreme care
Legal Secretary
Law O"ce of Aisha Chaney - Tallahassee, FL
Law O"ce of Aisha Chaney - Tallahassee, FL
August 2012 to March 2013
Typing correspondence and legal paperwork
Recording meetings, scheduling, coordinating and confirming court dates, and appointments. Filing, faxing documents, creating a profile for each case, answering multi line phones, and running errands
Customer Care Specialist
A"liated Computer Services/Xerox - Tallahassee, FL October 2008 to August 2012
Respond to telephone inquiries and complaints using standard scripts and procedures Gather information, research/ resolve inquiries and log customer calls Prepare standard reports to track workload
Answer a number of telephone calls within a timely manner Education
High school diploma in Business
Tallahassee Community College - Tallahassee, FL
August 2003 to May 2005
High school diploma
Skills
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Network Support
Project Management
Microsoft SharePoint
Operating Systems
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Dismiss
Typing
Filing
Microsoft O"ce
Microsoft Word
Computer literacy
English
Time management
Microsoft Excel
Microsoft Outlook
Negotiation
Commercial cleaning
Windows
Computer skills
Sales
Data entry
Customer service
Medicare
Janitorial experience
Help desk
Multi-line phone systems
Cleaning
Cold calling
Food service
Computer operation
Computer networking
Phone etiquette
Sales support
Dispatching
Technical support
Research
Microsoft Outlook Calendar
Triage
Information security
Custodial experience
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