Stacey Foster

Martins Ferry, OH 602-***-**** adrryf@r.postjobfree.com

Summary

Seeking a position where I can maximize my organizational skills in a challenging environment and utilize my experience and talents to perform my duties in a professional and effective manner. I have several years of exceptional customer service experience with a proven record of accomplishment. I embrace a positive attitude and I believe that I will be a great asset to your company.

Skills

●Customer service

●Training Supervisor

●Inbound/Outbound Call Center

●50 WPM

●100 calls a day

●Accounts payable and receivable

●Windows and Exel Systems

●Managerial

●Underwriting Processing

●Exceptional Management capability

●Problem-solving skills

●Leadership skills

●Ability to follow procedural guidelines.

Work History

Sam’s Club

Front Line Customer Service -Martins Ferry, OH 09/2021 - 03/2022

●Maintained a positive attitude by greeting and thanking members.

●Provided exceptional customer service to members across the club as needed, answering any questions they may have

●Maintained a clean, neat, and member-ready area

●Maintains safety of facility according to company policies and procedures by conducting safety sweeps; following forklift spotting procedures;

●Completed all work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines

TTEC

Chat Support Representative -LasVegas, NV 1/2021 - 4/2021

●Manage a dedicated portfolio of defaulted accounts assigned by the Client.

●Guiding customers through products online.

●Understand the sense of urgency needed to meet deadlines.

●Meet personal and team production expectations.

●Perform multiple tasks/navigate multiple systems simultaneously.

●Research and escalate any unresolved issues with a customer’s account.

●60 Chats Minimum a day

Beyond Blessed Automotive

Secretary -Phoenix, AZ 9/2017 - 9/2019

●Typing, preparing and collating reports.

●Producing agendas and managing meetings.

●Maintaining Inventory.

●Handling Payroll and scheduling for employees

●Servicing high volume of calls, taking messages and handling correspondence.

MapFre Insurance

Policy Services Representative- Tempe, AZ 5/ 2013 – 9/2017

●Perform multiple tasks/navigate multiple systems simultaneously to service the customer’s account or troubleshoot their questions and issues.

●Document, research, and update eligibility for services.

●Offer information and advice to customers signing insurance policies.

●Recommend claim actions.

●Updating insurance records.

●Managed the insured’s policy changes.

●Providing accurate rate quotes and binding applications for insurance products.

●Achieve job proficiency and meet performance goals.

Tutor Time 5/2009-5/2013

Assistant Director-Phoenix, AZ

●Teach and monitor children when needed.Task

●Recruiting families to increase enrollment.

●Schedule Daily task and menus

●Planned Field Trips and weekly activities

●Supervise and evaluate teachers.

●Provide mentoring and training to help teachers improve their skills.

Gordon Lending 8/2004 - 8/2007

Manager of Processing

●Verified all income and credit requirements for clients.

● Review and investigate claim issues and client concerns.

●Ensue that loan requirements were funded and resolved within the deadline.

●Trained loan officers and processing staff for the mortgage industry

●Processed home loans averaging 40 loans per month.

Education

ZanesVille High School- ZanesVille, OH High School Diploma

Muskingum Area Tech College- Mesa, AZ Associates in Business

**References upon request

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