HIGHLIGHTS OF QUALIFICATIONS

Detail-oriented administrative assistant and customer service representative with 4+ years of experience in administration and clerical duties.

Master of Science (honors) in Physics from Panjab University Major in Mathematical physics, statistics, computational physics, electronics, nuclear and quantum physics

Bachelor of Science from RSD College Major in Physics, Chemistry and Mathematics

Responsible for a variety of general office duties like scheduled meetings, teleconferencing, arranging meeting rooms.

Skilled in calendar management, payroll, communication, G suite, Adobe, filing systems and managed invoices, word processing, filing and faxing duties

Significant experience in writing, proofreading, reviewed CBA etc. with an emphasis on communication, coordination and administration

Excellent time management, interpersonal skills, punctual, attentive and organizational skills, analytical skills for complex problem solving, customer service skills

Proficient in Computer skills include; MS Word, MS Excel, MS PowerPoint, C++, Java and using spreadsheets, customer database system

Utilized Workday software to ensure candidates are hired and on boarded and Implemented data in spread sheets of organization

Provided accurate word-processing support by composing and/or editing a variety of highly sensitive documents, memoranda, contracts, proposals, presentations.

Good understanding of budget planning, COJG program and experienced with cash handling and daily balancing of transactions.

Worked as a customer service representative and have good knowledge to handle the complex queries.

Commended by employer for solid patience, self- reliant, passionate and positive attitude. Prefer to work in a team and have strong ability to grab new skills in any field.

I am a permanent resident of Canada and eligible to work in Canada

PROFESSIONAL EXPERIENCE

Administrative assistant /Customer service representative

Sapphire Education, Ferozepur, Punjab September 2017 - February 2022

Opened and distributed regular and electronic incoming mail and other material with staff members and co-ordinate the flow of information and maintained manual and computerized information filing systems

Drafted 10+ emails daily for HR staff in regard to institution policies, events, and trainings

Maintained office records management system that included a follow up tracking system to ensure that appropriate action is taken; created and maintained databases; prepared documentation for storage or retrieval of off-site documents using the Corporate Records Management system.

Provided shipping documents, tracking numbers, customs paperwork, packing slips and proof of delivery and done co-ordination of logistics and freight for outgoing shipments

Developed and maintained highly-organized electronic and paper filing systems for rapid retrieval of information and records

Reconciled credit card expenses and input into Expense Reporting System.

Maintained written documentation, pension schemes, funding agreements, program specific contracts, record files and department databases and planned programs by gathering information concerning practicality and cost of activities.

Conducted daily calendar management and proactively adjust schedule based on priorities.

Provided administrative support to executive assistants, committees, task forces in drafting, editing, reviewing, processing and briefing notes, meeting agendas, minutes, letters, memos, announcements, workshops, presentations, photocopying, faxing, filing, reports, offer letter and appointment letters.

Communicated with staff to schedule meetings and assist them as needed and organized documentation related to processing claims for financial training incentive and employment supports.

Delivered first class customer experiences answering inbound and outbound calls, troubleshooting issues, and providing information in response to credit card products, concerns and request

Exceptional client service capability and confidence in engaging clients across multiple channels (i.e. phone, video, email) and responded to inquiries in a professional manner

Learn to identify customer needs or desires in order to recommend the appropriate product or service and good credit card options that will help clients achieve their financial goals.

Updated client information electronically and archived the physical files according to program needs and standards of organisation

Compiled data, statistics and other information, ordered office supplies and maintain inventory.

Provided a high-level of front-line customer service including greetings of colleagues and parents, and engaging them and providing program information and program availability with a strong focus on customers’ needs and R&I appearance

Have done data entry for number of stocks and maintained an understanding of department programs

Created, maintained, and entered information into databases and used computers for various applications, such as database management or word processing.

Maintained and processed time-entry reports and transaction and managed tracking of the Attendance Management Program.

Build sustainable relationships and trust with customer accounts through open and interactive communication especially in financial independently as well as in a team

Performed reception duties and offered timely customer service to all clients, employers and visitors in person and over the phone

Assisted in managing contracts administered, including purchase orders, session start dates, making appointments, verifying invoices, training incentive component and maintaining project records.

Maintained file client records including EOIS CAMS, and assisting with program reports and financial reconciliation

EDUCATION

Master of Science (honors) in Physics June 2015- July 2017

Panjab University, Chandigarh, India

Bachelor of Science April 2012 - May 2015

Ram Sukh Das College, Ferozepur, Punjab

High Secondary Education (Non- Medical) April 2010 - March 2012

Jawahar Navodaya Vidhalaya, Ferozepur, Punjab

CERTIFICATIONS

Computer Basics Certification

2021 Complete Python Boot camp from Zero to Hero in Python from Udemy

Supporting workers with disabilities from HRCI certification prep course (Credential ID- 604152)

Statistics Foundations: The Basics from NASBA (Credential ID- 140940)

“Creating Positive Conversations with challenging customers (2019)” from LinkedIn

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