E R I K A L O N E I L

860-***-****

adrrw0@r.postjobfree.com

* ***** ****,

Norwich, CT 06360

PROFESSIONAL SUMMARY

Seasoned and talented Home Health Aide with more than 7 years of experience in providing daily living and personal care services to critically ill, disabled, and cognitively impaired patients in accordance with established care plan. Physically strong with high level of patience, as well as excellent documentation, time-management, and organizational skills.

Organized business co-owner and laborer bringing strengths in handling work independently and solving routine problems without oversight. Offers expertise in deck building and interior/exterior painting and ability to quickly learn new processes. Dynamic and accomplished business co-owner and restaurant manager with over 10 years of experience managing and handling sophisticated needs of high-net-worth clients. Successfully increases wealth by assessing financial goals and risk tolerance, and designing plans with minimal risk. Deepens relationships and retention by providing comprehensive financial guidance while maintaining high standards. Dependable Restaurant/ Healthcare nd Home Improvement industry worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction. SKILLS

• Many years of customer service

experience

Medical terminology and equipment

Patient transportation Meal preparation

Housekeeping Care plan adherence

Clinical documentation and reporting Interpersonal communication Provide emotional support Observe behaviors

Monitor construction quality Meet code requirements Oversee subcontractors Schedule management

Contract bidding Contracts

Site inspection Deck building

Home addition planning

EO

EXPERIENCE

Home Health Care Aide, Careco Shoreline, Sep 2020 - Current, Waterford, Connecticut Supported patient health and mobility by guiding through range of motion movements and exercises.

Administered medications or aided client with self-administration. Transported clients to doctor's office, grocery store, and other essential errands. Observed and reported any changes in client conditions. Reviewed and followed specific care plans for clients and reported completed tasks. Held friendly conversations with clients to offer companionship and emotional support. Assisted with client personal care needs such as bathing and dressing. Learned and followed all Medicare, Medicaid, and HIPAA regulations and requirements.

Managed household chores through routine house cleaning, meal preparation, and laundry.

Provided patients with emotional and social support. Reviewed written care plans, executed instructions, and documented services delivered.

Took vital signs and monitored food and liquid intake and output. Discussed care problems with the supervisor or case manager to find the best solution. Co-owner/ Laborer, D&E Home Improvements, Apr 2019 - Current, Norwich, CT Optimized business performance with consistent data tracking and analysis of ongoing operations.

Improved customer satisfaction and loyalty by building an atmosphere focused on positive, memorable experiences.

Managed the performance of team members, conducted performance appraisals, and managed promotion recommendations.

Implemented business development strategy focused on social media branding and launching an email marketing campaign, attracting new customers and expanding market penetration.

Increased employee job satisfaction with hands-on, motivational approaches. Ensured proper operation of tools and equipment at the site following safety requirements.

Loaded and unpacked construction supplies and distributed them to appropriate locations.

Discarded construction waste according to state, local, federal, and company guidelines.

Measured, marked and documented distances at site locations to prepare job sites. Coordinated drywall repair, patching, and caulking to correct interior problems in clients' spaces.

Used electrical knowledge to help troubleshoot faults and coordinate systems repairs for optimal safety.

Oversaw projects to add home additions such as sunrooms and garages. Planned interior remodels for kitchens and bathrooms, including all cabinetry and fixtures.

Inspected customer sites to evaluate home improvement needs and prepare accurate bids.

Procured materials required, organized deliveries, and safely stored on-site for use by crews.

Consulted with clients and the design team to assess construction needs and plan cost-effective projects.

Managed the permitting process to verify all paperwork was in order and the job site was compliant with local standards.

Planned all stages of construction projects, including obtaining permits and other approvals.

Monitored project budget and schedule, verifying whether each project milestone in schedule was completed on time and within budget.

Arranged flooring repairs, old flooring removal, and new flooring installation for customers.

Built decks as large as 4,000 square feet with special features such as gazebos and screened-in enclosures.

Coordinated with other trades at site so as not to impede work progress. Home Health Care Aide, Ct Home Care Solutions, May 2020 - Aug 2020, Putnam, CT Held friendly conversations with clients to offer companionship and emotional support. Learned and followed all Medicare, Medicaid, and HIPAA regulations and requirements.

Reviewed and followed specific care plans for clients and reported completed tasks. Transported clients to doctor's office, grocery store, and other essential errands. Assisted with client personal care needs such as bathing and dressing. Administered medications or aided client with self-administration. Observed and reported any changes in client conditions. Supported patient health and mobility by guiding through range of motion movements and exercises.

Managed household chores through routine house cleaning, meal preparation, and laundry.

Followed all care plans and strictly adhered to doctor orders. Remained calm and maintained professionalism during times of high emotional stress. Banquet Supervisor, East Coast Catering, Jul 2009 - May 2019, New London, CT Coordinated team activities to deliver highest quality of foodservice and overall experience to guests.

Oversaw staff of 15, including all hiring, onboarding, and training. Managed banquet and even activities to effectively meet contract terms. Developed and implemented basic operating standards for banquet service meeting health code, company, and legal requirements.

Evaluated guest satisfaction levels regularly to root out and correct deficiencies for continuous improvement.

Increased productivity and employee retention by improving operations and building good relationships with team members.

Protected customers and the liability of the establishment by keeping operations in line with health codes.

Increased involvement of business with local community by participating in outreach activities and programs.

Trained the team to safely and efficiently prepare food items for customers. Led by example as role model for company core values and company culture. Skillfully scheduled front and back of house staff by anticipating high volume traffic to deliver customer service levels in line with company standards. Engaged guests in friendly conversation when appropriate and regularly checked on needs such as drink refills and special requests.

Set up tables, buffets, and service areas to prepare for different types of banquets. Inspected meeting rooms to verify set-ups and correct any problems before guests arrival.

Examined identification of guests before serving alcohol to protect company from liability.

Cleaned and sterilized dishes, utensils and equipment to minimize food-borne infection risk.

Empowered staff to succeed and meet customer service and revenue goals by providing support.

Restaurant Manager, Germano's, Mar 2003 - Jun 2007, Bozrah, CT Forecasted business requirements, prepared operating budgets, approved expenditures and took measures to reduce overhead through strategic scheduling and negotiating better prices from vendors.

Led by example as role model for company core values and company culture. Inspected cleanliness of store and operations to maintain compliance with food safety and sanitation regulations.

Acquired talent by proactively recruiting, interviewing, and hiring staff that embodying company's customer service-oriented values. Enforced quality, safety and sanitation standards to keep the foodservice operation compliant.

Managed food and supplies inventory to keep adequate levels for expected demands.

Diversified food offerings by location and season to continuously attract new customers.

Supervised food service workers to keep kitchen moving and provide every customer with hot, fresh meal.

Received goods from suppliers, rotated products, and maintained safe storage practices to avoid spoilage.

Operated and maintained all food preparation machines and equipment. Engaged dissatisfied customers using tactful approaches and made best efforts to resolve problems related to sales, products, and store operations. Managed finances, including making daily deposits, administering payroll and monitoring trends.

Labeled products correctly with prices and use or sell-by dates. May 2003

EDUCATION

High School Diploma, General Studies

Norwich Free Academy - Norwich, CT

Student Scholar Athlete

Captain of both my varsity softball and varsity basketball team of which I was made apart of as a freshman

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