Administrative Assistant Center Representative

AMBER JOHNSON

Washington, DC 240-***-**** adrrua@r.postjobfree.com

ADMINISTRATIVE ASSISTANT

Over 3+ years of expertise in office management and administrative support for large organizations. Prudent office manager with skill in project management, logistics, and event coordination. Highly skilled in Microsoft Office.

CORE COMPENTECIES

Operational Management CRM Systems Scheduling

Event Management Office Management Microsoft Office Suite

RELEVANT CAREER EXPERIENCE

Call Center Representative, FEMA, Washington, DC April 2021- Present

Manages over 100+ calls a day for employment and staff inquiries. Manages over 100+ visitors to center as needed. Ensures office is fully stocked with materials and documents all meetings.

Provide phone number and agency referrals as necessary for applicable secondary support organizations and other assistance.

Perform additional duties assigned based on level of support to the event. Examples include but are not limited to: Registration Intake (RI), Helpline (HL), Transitional Sheltering Assistance (TSA), or COVID-19 related duties, as assigned.

Filters and “cleans” data, and review computer reports, printouts, among other documents to verify data is correct and the prepared report is up to company quality standards.

Attends staff meetings as required and participates on committees as directed. Composes correspondence, memos and emails, as instructed. Types, formats and proofreads a variety of materials including agendas, memos, reports, charts, statistics, meeting minutes, etc as requested.

Responds to calls and visits from visitors, staff, and patients and provides information according to established policies; determines the urgency of the situation and notifies Site Leadership when needed.

Key Achievements

Provided constant and reliable administrative support to 20 office team members.

Administrative Assistant, Office of the Attorney General, Washington, DC June 2020-August 2020

Oversee the administrative support for the department and manage the calendars of 10+ senior executives.

Oversaw the installation and maintenance of computer network system.

Conferred with personnel to identify and resolve problems.

Provide information and assistance to clients and customers and answers inquiries for the general public.

Receive, sort and perform simple screening of mail and send outdated materials and other documentation according to predetermined instructions. Opens, sorts, routes and distributes mail to the appropriate party.

Key Achievements

Supervised the CEO's calendar, handled meetings and inquires. Ensured clear communication from the executive to project teams.

Coordinated executive off-sites and other events for up to 800 employees.

Administrative Assistant, University of the District of Columbia, Washington, DC June 2019-August 2019

Manage the calendar of five senior officials- ensure all event logistics and matters are attended to. Oversee the phone lines and assist with human resource information as needed.

Refer calls, issues and questions not covered by specific instructions to supervisor. Meets, greets and direct visitors to appropriate parties. Announces individuals and direct them to the proper location.

Maintain office filing and storage systems by Sorting, recording and filing written material in alphabetical, numerical, or subject order as needed. Retrieves material from files upon request and keeps records of the movement of file materials.

Key Achievements

Developed and strengthened relationships with key executives and hiring managers throughout the company.

Administrative Assistant, Office of Personnel Management, Washington, DC June 2018-August 2018

Manage the calendar of five senior officials- ensure all event logistics and matters are attended to. Oversee the phone lines and assist with human resource information as needed.

Answer frequently asked questions from applicants and employees relative to standard policies, benefits, hiring processes, etc. Refers more complex questions to senior-level HR staff.

Collect and process all new hire paperwork. Performs bi-weekly audits of HR files and records to ensure that all required documents are collected and files appropriately.

Update corresponding spreadsheets (i.e., new hire spreadsheet, employee master spreadsheet, and COVID spreadsheet) accordingly

Key Achievements

Developed policies that saved the company 500 hours a year.

Trained two interns in office tasks which later became full-time employees.

EDUCATION

Bachelor of Administration, Computer Science, Barry University, Miami, FL August 2018

CERTIFICATION

Human Resource Management, Washington, DC August 2019

Department of Homeland Security Federal Emergency Agency, Washington, DC August 2019

Cyber Awareness Challenge, Washington, DC August 2019

Insider Threat Awareness, Washington, DC August 2019

OPSEC Awareness for military members DoD Employees and Contractors August 2019

Unauthorized Disclosure (UD) of classified information and CUI August 2019

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