Customer Service Care

Lambria Tillman

*** ********* *****, *******, ** 39047 601-***-**** **************@*****.***

Objective Eager to use best practices in communication, computer handling, and customer care to increase the operational efficiency of a business from home

Education

MANICURIST CERTIFICATION 02/2016 MAGNOLIA COLLEGE OF COSMETOLOGY

HOLMES COMMUNITY COLLEGE

·Major: Biological Sciences

HIGH SCHOOOL DIPLOMA 05/2009 PROVINE

Skills & Abilities

·Proficiency in numerous computer applications and software, including MS Word, Power Point, Excel, and several others

·Superb ability to multitask, able to handle multiple duties and responsibilities without sacrificing quality of work

·Strong interpersonal skills, with the ability to relate and empathize with people of varying personalities and from all walks of life

·Excellent talent to deescalate irate clients

·Excellent time management and organization skills; flexible to work all hours

·Ability to thrive in a fast-paced, high transaction environment

·High-speed Internet connection and capable home computer

Experience

Manicurist (Owner) 07/15-present

A current valid state cosmetologist license is required

Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures

Working knowledge of Microsoft for bookkeeping and inventory list

Able to perform with current expertise manicures, pedicures, paraffin treatments, acrylic and gel nails, nail art, nail extensions, massaging

Be knowledgeable of all products used in service protocols and sold in Retail to be able to make recommendations to clients and new trends

CUSTOMER ACCOUNT EXECUTIVE (RETENTION) COMCAST 11/14-07/15

·Identified and addressed customer concerns

·Investigated and troubleshoot customers concerns

·Used thorough knowledge of their products, plans, and packages to persuade customers to maintain services

ASSEMBLER/INVENTORY CLERK MTEK CORPORATION 08/2012-01/2014

·Contributed to team effort by accomplishing related results as needed

·Maintained safe and clean working environment by complying with procedures, rules, and regulations

·Maintained inventory supplies by checking stock to determine inventory level; anticipated needed supplies; placed and expedited orders for supplies; verified receipt of supplies

RETAIL ASSSOCIATE ROSS DRESS FOR LESS 06/2010-10/2010

·Welcomed customers by greeting them and offering assistance

·Refunded and exchanged customers items with exceptional customer service skills

·Helped customers make selections by building customer confidence; offering suggestions and opinions

·Advised customers by providing information on products

·Assisted customers to their respective fitting rooms and marked down items weekly

·Organized break room and clothing for easier access to customers

REFERENCES Available upon request

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