Customer Service Facilities Manager

MARY KATHRYN BELL

*** ***** ** ***** *** **** H: 469-***-**** adrrpn@r.postjobfree.com

SUMMARY

Driven professional with over 25 years of experience in Fintech and Healthcare supporting areas such as Sales, Operations, Human Resources, and Office Management. Rise above the occasion to provide excellent customer service

Skilled Multi-tasker

Problem Solving

Conflict Resolution

Team Building

Project Management

Excellent Communicator

Resilient to Change

Budgeting and Cost-Saving

Excellent Organization Skills

Strong Attention to Detail

Vendor & Client Relationships

Planning & Events

SKILLS

ACHIEVEMENTS

Chairman Award (2019)

Employee of the Month (2021)

Employee of the Year (2021)

Named ambassador for OneShare Health’s Culture Committee

EXPERIENCE

04/2019 to Present

Office & Facilities Manager

OneShare Health, LLC – Irving, TX

A Non-Profit Organization dedicated to offering affordable and flexible medical cost-sharing programs nationwide.

Responsible for relocating the corporate office on multiple occasions prior to and during the COVID-19 pandemic in an effort to drive down costs for the company.

Played an intricate role in ongoing cost-savings initiatives, totaling more than $75,000 in operational expenses over a three (3) year span.

Participated in the company’s COVID-19 Task Force and assisted with developing health and safety protocols for on-site employees and visitors.

Work closely with members of the Human Resources and IT department to prepare for new hire onboarding.

Work in tandem with the Human Resources department planning monthly events supporting wellness, culture, and engagement.

Partner with the Marketing team to help drive company-sponsored campaigns and promote programs and services offered by the company.

Assist the Sales Leadership in preparing materials and setting up promotional booths for events.

Responsible for building and maintaining client and vendor relationships.

Order and keep an inventory of all office supplies, company equipment, and company swag for internal and external use.

Manage the administrative functions of the office and ensure all facility needs are taken care of in a timely manner.

Responsible for sorting and distribution of incoming and outgoing mail.

05/2006 to 12/2018

Operations Manager

EVO Payments International, LLC Addison, TX

Maintained effective relationships between the Operations and Sales Department by providing support, guidance, motivation, and training for all levels of employees within the departments to ensure that merchant accounts are professionally managed.

Managed merchant accounts for the Top Sales agents and investigated all escalated customer inquiries to ensure effective solutions.

Managed EVO's customer satisfaction ratings and ensured the company maintained an A+ Rating with the Better Business Bureau by resolving issues and fostering a speedy resolution. Collaborated with the Legal team as needed for contract breaches, elite merchant complaints and Attorney Demand Letters.

Organized and facilitated the Company's Upsell Program within the Operations and Sales Departments, which contributed to EVO's portfolio by adding 100+ new accounts, additional equipment, or monthly services.

Co-Led the Employee Advisory Committee to support 300 employees. The purpose of the committee focused on morale, employee satisfaction and motivation, and the overall culture of the Addison location.

Planned and coordinated EVO's Annual Operations Week which was held to encourage teamwork, relationship building, and collaboration between the various sectors that make up the Operations Department.

03/1989 to 05/2006

Area Sales Manager

Dillard's Plano, TX

Helped Manage and supervise the opening of 2 major DFW Dillard's Department Stores and participated in the closure of 2 Dillard's locations

Managed the responsibilities for multiple store departments including Cosmetics, Accessories, Women's & Men's Clothing, Housewares, Customer Service, Receiving Dock and Housekeeping; including vendor communication needs and issues with merchandise.

Trained and developed new Area Managers and seasoned managers who needed improvements with meeting sales quotes.

Maintained a strong understanding of competitors, their offerings and their presence in local territory to ensure Dillard's kept up with industry trends.

Managed and organized work schedules for 75-100 employees for merchandizing, stocking, cleaning/organizing and daily sales goals.

Continually increased annual department sales and gross margins by motivating the sales staff to make and exceed their daily sales goals and event goals.

Planned and setup major Sales and promotional events (i.e. Cosmetic makeover events, cooking shows, Bridal events and home decorating shows) as well as set up Seasonal Shops.

EDUCATION AND TRAINING

Associates Degree: Practical Theology from Christ for the Nations Institute Dallas, TX

TECHNICAL SKILLS AND SPECIALIZED TRAINING

Microsoft Office Suite

Expensify

Concur

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