Front Desk Customer Service

AR April Retz

Columbus, IN ***** 812-***-**** adrrph@r.postjobfree.com

PROFESSIONAL

SUMMARY Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

SKILLS Customer Satisfaction

Task Delegation

Customer Relations

Monthly Inventory

WORK HISTORY RECEIVING CLERK 05/2022 to 07/2022

Claas Of America Columbus, IN

In the receiving department I unload containers when they come in Check in the items and put labels on them and then put them in the correct location to get ready for the shipping department

I also repack items and handle returns.

Double-checked cargo inventories and documentation for accuracy. Unloaded pallets and deliveries and organized products in warehouse. SERVER 01/2021 to 05/2022

Cracker Barrel Edinburgh, IN

As a server I greeted guests at the table, took their orders and took care of them during their visit.

Worked with POS system to place orders, manage bills and handle complimentary items.

Explained menu items and suggested appropriate options for food allergy concerns.

Bussed and reset tables to keep dining room and work areas clean. Increased sales significantly by upselling higher-end products to customers.

Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs. FRONT OFFICE MANAGER/ DIRECTOR OF OPERATIONS 06/2015 to 09/2017 Good Hospitality, Homewood Suites by Hilton Meridian, Indianapolis, IN I oversaw the daily functions of the hotel

Handled new hire process including training

I also maintained guest relations.

Established and updated work schedules to account for changing staff levels and expected workloads.

Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff. Delegated tasks to administrative support staff to organize and improve office efficiency.

Trained team members on new hotel services and products to support promotional efforts.

FRONT DESK AGENT/ ASSISTANT GENERAL MANAGER 01/2010 to 01/2015 Sprague Company Hilton Garden Inn/ Hampton Inn Edinburgh, IN I oversaw the daily functions of the hotel

Handled new hire process including training

I also maintained guest relations.

Provided resources for training new employees and ongoing training for current staff.

Worked with housekeeping team to resolve issues or questions. Assisted manager with guest check-in and check-out and provided customer service.

Welcomed guests and focused on providing positive lodging experience. Responded to customer service inquiries, both in-person and by telephone. Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Managed front desk maintenance of client records and lab data. EDUCATION High School Diploma

Columbus East High school, Marr, Columbus, IN

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