BRITTNI KIRTLEY

adrrou@r.postjobfree.com 501-***-**** Bryant, AR 72022

PROFESSIONAL

SUMMARY

Results-oriented Assistant Store Manager offering 19 years of increasing revenue and profitability and managing loss and shrinkage. Well-versed in inventory control, buying and merchandising for perishable and non-perishable goods. Energetic and productive with ability to thrive in customer-focused, fast-paced environment.

SKILLS

Goals and Performance

Staff Supervision

Product and Service Sales

Business Development and

Planning

Scheduling

Sales

Budgeting

Inventory Control

Store Management

Staff Management

Cross-Selling

Sales Goals

Process Improvement

Cash Handling

Sales Training

Store Merchandising

Sales and Marketing

Point of Sale Systems

Cash Register Operation

Store Operations

Visual Merchandising

Product Knowledge

Key Performance Indicators (KPIs)

Business Initiatives Proficiency

WORK HISTORY

Assistant Store Manager / Dicks Sporing Goods - North Little Rock, AR / 10.2018 - 05.2020

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities. Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings. Supervised and evaluated staff of 35-70 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.

Analyzed and interpreted store trends with Software to facilitate planning.

Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.

Met or surpassed business targets regularly through employee engagement and forward-thinking planning.

Responded to customer concerns, working with manager to raise customer satisfaction ratings.

Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.

Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.

Processed payments for credit and debit cards and returned proper change for cash transactions.

Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget. Promoted professional growth and facilitated talent development of each associate to drive performance excellence.

Oversaw and improved efficient coordination of daily operations. Maintained positive customer relationships by responding quickly to customer service inquiries.

Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.

Reviewed sales and gross profit reports to determine options for increasing market growth.

Walked through store areas every hour to identify and proactively resolve issues negatively impacting operations.

Rotated merchandise and displays to feature new products and promotions.

Performed investigations on market flows to identify seasonal trends and forecast consumer needs.

Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.

Approved regular payroll submissions

Interviewed, hired and trained over 40 staff associates and equipped to comply with company policies and procedures.

Provided weekly work schedules to employees to accommodate business demands and vacation requests.

Supervised and evaluated staff of 26 including other assistant managers, enabling them to improve skills, achieve daily objectives . Reconciled daily sales transactions to balance and log day-to-day revenue with Software.

Store Manager / Charlotte Russe - North Little Rock, AR / 06.2014 - 10.2018 Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings. Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.

Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.

Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.

Minimized on-site cash with frequent deposits and high accuracy in predicting operations.

Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.

Increased profits through effective team training and troubleshooting profit loss areas.

Developed new store location from ground up by hiring and training efficient team.

Completed all point of sale opening and closing procedures, including counting contents of cash register.

Rotated merchandise and displays to feature new products and promotions.

Reviewed performance data to monitor and measure productivity, goal progress and activity levels.

Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.

Devised, deployed and monitored processes to boost long-term business success and increase profit levels.

Reconciled daily sales transactions to balance and log day-to-day revenue with Software.

Managed inventory control, cash control and store opening and closing procedures.

Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.

Rotated stock to achieve optimum appeal and minimize shrinkage. Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to our team.

Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness. Protected store from loss or theft by setting and enforcing clear security policies.

Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.

Hired and trained multiple Store Managers .

Traveled to open new stores .

Earned the rating of number 32 in the Top 50 Store Managers in the company out of 943 stores at the time . Leading to Brand Confrence in San Diego, California where I met the CEO Jinny Ming . Assistant Store Manager / American Eagle Outfitters, Inc - North Little Rock, AR / 01.2010 - 06.2014

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities. Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings. Supervised and evaluated staff of 21 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.

Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.

Met or surpassed business targets regularly through employee engagement and forward-thinking planning.

Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.

Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget. Promoted professional growth and facilitated talent development of each associate to drive performance excellence.

Maintained positive customer relationships by responding quickly to customer service inquiries.

Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.

Reviewed sales and gross profit reports to determine options for increasing market growth.

Rotated merchandise and displays to feature new products and promotions.

Performed investigations on market flows to identify seasonal trends and forecast consumer needs.

Interviewed, hired and trained around 70 staff associates and equipped to comply with company policies and procedures.

Provided weekly work schedules to employees to accommodate business demands and vacation requests.

Store Manager / Dollar Tree Stores - Pine Bluff, AR / 12.2008 - 01.2010 Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.

Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.

Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.

Minimized on-site cash with frequent deposits and high accuracy in predicting operations.

Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.

Developed new store location from ground up by hiring and training efficient team.

Completed all point of sale opening and closing procedures, including counting contents of cash register.

Rotated merchandise and displays to feature new products and promotions.

Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.

Kept inventories accurate with daily cycle counts and audits to identify and resolve variances.

Protected store from loss or theft by setting and enforcing clear security policies.

Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

EDUCATION

SEARK - Pine Bluff, AR / 04/2007

Certified Nursing Assistant

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