Ashburn, VA *****

202-***-****

adrro4@r.postjobfree.com

Beverly A. Johnson

CUSTOMER SERVICE and ADMINISTRATIVE ASSISTANT

Strong customer service and administrative assistant skills to maintain customer/office satisfaction and relationships Professional Summary

Experienced in the customer service profession as well as a polished administrative assistant with well over 30+ years’ work experience. Ability to work independently with attention to detail, time management, and decision-making. Skills

• Cheerful and energetic

• Superior organization skills

• Dependable and reliable

• Compassionate and Empathic

• Great Listener

• Strong interpersonal skills

• Directing incoming phone calls

• MS Office proficient

• Effective team player

• Front desk and telephone management

• Superb customer service relations

• Adaptable to a fast-past and structural environment

• Maintaining Confidentiality

• Expertise in processing health and dental claims Experience

December 2021-Present

Executive Assistant / C. Dod Landscaping, Chantilly, VA

• Act as the point of contact among the executives, employees, clients and other external partners

• Manage information flow in a timely and accurate manner

• Manage executives’ calendars and set up meetings

• Rack daily expenses and prepare weekly reports

• Oversee the performance of other clerical staff

• Act as an office manager by keeping up with office supply inventory

• Format information for internal and external communication – memos, emails, presentations, proposals, and reports

• Screen and direct phone calls and distribute correspondence

• Organize and maintain the office filing system

• In-house bookkeeper

February 2020-July 2021

Manager of Customer Service / My Guys Moving & Storage, Sterling, VA

• Managed and served as single point of contact for the customers’ by meeting the needs and expectations throughout the process of their move

• Managed the processed of a customers’ claims

• Communicated with vendors to handle customer service issues

• Offered customers in-house settlement for minor issues

• Assisted in refining the structure of handling customer service issues

• Handled and resolved phone calls from unhappy customers

• Point of contact for departments Lost & Found

December 2019-February 2020

Medical Scheduling Coordinator / Loudoun Medical Group (LMG), Lansdowne, VA

• Confirmed insurance eligibility

• Collected co-pays and other patient payments

• Checked benefits for office procedures and surgeries

• Contacted insurance companies regarding issues with medical claims

• Sent patient invoices and other patient correspondence

• Scheduling patients for appointments

• Obtained patient information

• Answered multi-line phone system

• Assisted at the front desk

March 2016- December 2019

Evening Manager / Ronald McDonald House Charities of Greater Washington, DC

• Graciously meet, greet families, visitors, donors, and volunteers

• Escorted families to their assigned rooms and informed them of the services and facilities

• Courteously and efficiently handled guest/visitor requests and services

• Facilitated the referral, check-in/check-out process

• Accurately and completely maintained guest records on database September 2014-March 2016

Administrative Assistant/Office Specialist III / George Mason University, Fairfax, VA

• Provided administrative support for assessment and accreditation

• Fulfilled miscellaneous office administration duties including, but not limited to, express shipping needs, surplus office furniture

• Served as a support for other administrative functions in SRTM

• Coordinated with other SRTM and CEHD staff

• Provided budget coordination, tracking, and recordkeeping services in coordination with CEHD Office; develop and maintain spreadsheets

• Assisted in the financial planning and implementation efforts for all SRTM special events Coordinate SRTM office supply inventory and ordering

August 1996-September 2014

Sr. Manager of Finance/Sr. Executive Administrative Assistant / Solv LLC DBA: Mangi Environmental Group, Inc., McLean, VA

• Overseer of all areas of the Accounting Department and Human Resources

• Conducted new employee orientations

• Administered and supervised all company benefits

• Assisted employees with health and dental claims

• Administered yearly audits with banks and government contracts

• Supported management and staff, by coordinate and schedule meetings and assist with projects

• Processed employee travel advances and expenses

• Processed and expedited purchase requisitions for supplies, equipment, and services

• Answered phones, typing, filing, and customer service Education/Certification

Career Technical Institute, Washington, DC

Currently enrolled in Hospitality

George Mason University, Fairfax, VA

Completion of Customer Service Certificate Program New York Institute of Art & Design, New York, NY

Completion Certificate Program for Event Planning

Northern Virginia Community College, Annandale, VA Completed courses towards Hospitality and Tourism

Completed courses towards an Associate degree in Business Management Prince George’s Community College, Largo, MD

Completed courses towards an Associate degree in Accounting QuickBooks Pro

Certified QuickBooks Pro Consultant

American Red Cross

Completion of Adult and Pediatric First Aid/CPR/AED Certification Professional Associations and Volunteer Experience

• The Joseph Newell Center for Change, Washington, DC (non-profit) – Board of Directors

• Hoop It Up, Washington, DC – responsible for operating the registration table and hand out event packets

• Hoop Dreams, Washington, DC – responsible for operating the registration table and assist with event activities

• Susan G. Komen Breast Cancer Foundation, Washington, DC – responsible for registration table and handing out event packets

• Ronald McDonald House Charities of Greater Washington DC – responsible for light house chores and covered the front desk

• Meal on Wheels, Loudoun County Parks, Recreation and Community Services, delivered meals to the elderly

Contact this candidate