Charity Hansen

Reno, NV *****

adrrny@r.postjobfree.com

+1-775-***-****

Many years in customer service medical and real estate related industries. I have an unparalleled attention to detail and am very proud to have always provided my employers quality work completed with above average efficiency.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Real Estate Valuation Analyst

Clear Capital - Reno, NV

April 2021 to Present

Provide quality analytics on broker completed real estate valuation reports. Records Specialist

Kelly Services - Murray, UT

2005 to 2005

email records requests, retrieval, maintenance, and tracking. 90-day assignment completed. Account Manager

Integrated Medical Systems - Salt Lake City, UT

2004 to 2005

Responsible for all billing and related maintenance for anesthesia account. Conducted follow up on every denied, underpaid, and/or aged claim. Generated and tracked all billing statements for account. Performed all aspects of account management.

Accomplishments - Performed a full account audit consisting of more than 2,000 claims within first 30 days of employment.

- Exceeded average billing quota by over $200,000 within first 60 days of employment. Disability Case Adjuster, Public Employee Health Insurance Program Utah Retirement Systems - Salt Lake City, UT

2000 to 2002

Adjudicated and maintained pending and approved cases. Gathered and reviewed medical information to determine eligibility. Assessed files for vocational necessity.

Conducted file maintenance regularly.

Responsible for collecting and tracking insurance premiums for all eligible state, city and county agencies.

Accomplishments

- Carried out responsibilities for two full time positions saving over 30K annually. - Learned position responsibilities in half allocated training period resulting in increased team efficiency. - Carried the largest caseload in department of 4 members, approximately 100% more than colleagues. Medical Claims Clerk

ACS - Sandy, UT

1999 to 1999

1999

Processed medical claims data from home-based terminal. Data Conversion Operator

US Postal Service - Salt Lake City, UT

1998 to 1999

Processed outgoing mail images by inputting requested address information Accomplishments

- Maintained low re-work requirements by consistently keeping error rate 60% lower than center average, below 3% - Improved department productivity by increasing processing speed 65% within first 90 days.

Data Entry Quality Verification Specialist

Clarke-American - West Valley City, UT

1997 to 1998

Verified accuracy of check orders.

Performed monthly accuracy evaluations on department members. Designed and developed typing and formatting guidelines. Performed all duties in multiple departments.

Participated in overtime reduction committee.

Accomplishments

- Maintained low data entry re-work requirements by consistently keeping error rate 40% lower than average, below 1.5%

Product Package Consultant

Matrix Marketing - Salt Lake City, UT

1996 to 1997

Conducted telephone customer service.

Performed technical support.

Accomplishments

- Routinely recognized as most efficient member of 10-member team. Education

Bachelors of Science in Respiratory Therapy

Stevens-Henager College - Murray, UT

2008 to 2010

Skills

• Current BLS and ACLS certified, medical billing and coding experience, optimal computer skills. Proficient in Microsoft Office programs and Excel, among many other programs. (5 years)

• Medical Records

• Image Processing

• Medical Terminology

• Critical Care Experience

• Medical Billing

• Communication skills

• Customer service

• Corporate finance

• CPT Coding

• Laboratory Experience

• Negotiation

• Analytics

• Patient Care

• Insurance Verification

• Case Management

• Hospital Experience

• ICD-9

• Medical Scheduling

• Management

• Quality Assurance

• Anatomy Knowledge

• Employee Orientation

• Microsoft Powerpoint

• Physiology Knowledge

• Medical Office Experience

• Triage

• Various skills acquired in the medical field and real estate valuation. (5 years) Certifications and Licenses

driver's license

Assessments

Customer Service Fit — Proficient

July 2020

Measures the traits that are important for high-quality customer service. Full results: Proficient

Call Center Customer Service — Expert

July 2020

Applying customer service skills in a call center setting. Full results: Expert

Management & Leadership Skills: Impact & Influence — Highly Proficient July 2020

Choosing the most effective strategy to inspire and influence others to meet business objectives. Full results: Highly Proficient

Management & Leadership Skills: Planning & Execution — Expert July 2020

Planning and managing resources to accomplish organizational goals Full results: Expert

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Respiratory Board certification and registry eligible. My current plans are to finish my MBA studies and in a few years open a small business. I am available for full, part time or contract work.

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