Data Entry Front Desk
Resume:
Melissa Carpenter
Wilkes-Barre, PA *****
adrrna@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Revenue Auditor
Mohegan Sun Pocono Casino - Wilkes-Barre, PA
April 2022 to Present
Assist Revenue Audit Supervisor in daily preparation of gaming, non-gaming and racing revenues. Responsible for verifying and checking figures and documents to ensure they are accurate and properly recorded. Perform audits of daily operating settlement sheets and supporting documents and makes notations of any errors. Maintains confidentiality of information and reports. Performs other related duties as assigned.
Assistant Business Office Manager
RIVERSTREET MANOR - Wilkes-Barre, PA
January 2019 to January 2020
• Ensure proper billing and tracking of operating costs through management of office staff and policies.
• Analyze accounts and accounts receivable, including supervising resident trust funds.
• administrative support and facility management to ensure efficient operation of the office.
• Assisting residents with insurance including the application process for medicaid.
• Responsibility for confidential and time sensitive material, and to become familiar with a variety of the Company’s concepts, practices and procedures.
• Effectively communicate via phone and email ensuring that all duties are completed accurately, delivered with high quality and in a timely manner.
• Rely on experience and judgment to plan and accomplish goals. Administrative Assistant
River Run Healcare & Rehabilitation - Kingston, PA February 2019 to September 2019
• Handling accounts payable and billing concerns as they arise
• Assisting in payroll responsibilities
• Answering front desk and being the "gate keeper" at the facility
• Management on Duty requirements as needed
* Answer calls
* Ordering all supplies for the.
building
handles all mail, filing, resident insurance applications/renewals.
* handle all petty cash for residents.
Medical Records Analyst
Geisinger Health System - Pittston, PA
September 2017 to February 2018
I was responsible for collecting, organizing, and analyzing healthcare records data. Inuding duties were using health information to create reports about how to streamline the collection and sharing of patient records.
Server
Buffalo Wild Wings - Wilkes-Barre, PA
May 2016 to May 2017
My main duties as a server were servicing customers that come into the restaurant. I would input orders into POS, run food, answer phones, cleaning duties, and handle payments. Customer Service Representative
Econo Lodge - Wilkes-Barre, PA
July 2015 to January 2016
I worked front desk at a hotel. My duties included answering phones and taking reservations. I would check in/out guests and process their payments. I left their because I had a baby in February. Administrative clerk
AAA Midatlantic - Wilkes-Barre, PA
February 2011 to May 2014
Answer public inquiries pertaining to PennDOT regulations and driver's license and vehicle registration applications, providing advice on licensing policies, procedures and regulations. Complete applications accurately.Maintain up-to-date on knowledge of Pennsylvania state laws and legislation relating to L&T work.Access PennDOT and triVIN computer systems and accurately enter information and process applications.Learn and use established sales and service techniques to improve member/client retention, to meet or exceed quality standard scores, and to meet established productivity goals. I was a notary public as well as a road side assistance operator. I had many different rolls at AAA including receptionist and membership specialist, roadside assistance calls and helping out travel department when needed.
Hours per week 37.5
Server Trainer/Server, bartender, Togo person
Red Robin - Wilkes-Barre, PA
September 2008 to February 2011
1010 Schecter dr, Wilkes- Barre Pa 18702
Hours per week 20-30
Server
As a server my duties were to deal with customers concerns, satisfaction, and complaints to make there dining experience a pleasurable time. I delt with the public on a one on one basis. I input orders and data on a computer. I received incoming calls from the general public. I was also a certified trainer. Education
High school or equivalent in Business
Gar Memorial High School - Wilkes-Barre, PA
August 1995 to June 2001
High school diploma in Business
Skills
• Customer service
• Scanning
• Microsoft excel
• Excel
• Word
• Administrative Assistant
• Outlook
• Payroll
• Receptionist
• Accounts Payable
• Billing
• Microsoft Office
• MS Office
• Data Entry
• accounting
• Quickbooks
• Sales
• Filing
• Typing
• Computer skills
• Accounts receivable
• Office Management
• Insurance Verification
• Medical Billing
• Customer support
• Mac OS
• Auditing
• Bookkeeping
Certifications and Licenses
Notary Public
Assessments
Administrative assistant/receptionist — Proficient December 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient
Customer service — Proficient
November 2021
Identifying and resolving common customer issues
Full results: Proficient
Working with MS Word documents (basic) — Highly Proficient September 2019
Basic Word techniques, including the use of tools to format or edit text. Full results: Highly Proficient
Data entry: Attention to detail — Familiar
July 2021
Maintaining data integrity by detecting errors
Full results: Familiar
Work motivation — Highly Proficient
January 2022
Level of motivation and discipline applied toward work Full results: Highly Proficient
Attention to detail — Expert
June 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
Microsoft excel/word/spreadsheet, Type 60 wpm, Customer service (10+ years), Scanning, Data Entry, Filing, Faxing, sending, receiving and sorting mail.
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