Personnel Specialist Customer Service
Resume:
Arun Lata
Sacramento, CA *****
adrrmm@r.postjobfree.com
CUSTOMER SERVICE SPECIALIST
Enthusiastic, inventive, and deeply committed to making a difference. Warm, hardworking, positive attitude, friendly, patient, and dependable individual with aspirations to succeed in any environment.
Strong interpersonal skills. Great customer service skills. Collaborative approach to working with others. Demonstrated ability to work effectively with others.
Demonstrated ability to learn quickly and retain information.
Multilingual: English, Hindi.
ACCOUNTING SKILLS
Experienced with various technologies: exceptional computer skills, proficient in MS Office, and QuickBooks.
PROFESSIONAL EXPERIENCE
CALIFORNIA HIGHWAY PATROL August 2008 – May 2020
Senior Personnel Specialist
Maintain Roster of 300+ employees, audit and process monthly time sheets. Process payroll, including overtime per the FLSA regulations and special pay according to the bargaining unit contracts. Follow various law, rules and regulation and bargaining unit contacts when processing various Personnel transactions. Maintain accurate accounting of employee leave benefits. Process request for personnel action and enter new hires, promotions, and transfers into the system. Ensure new hire documents are complete, accurate and submitted timely. Process various separation and lump sum payments. Audit monthly reports, research and correct any discrepancies. Provide customer services to employees, field HR contacts, timekeepers, supervisors, and managers.
Department of Motor Vehicles June 2001 – July 2008
Motor Vehicle Representative
Responsible for communicating with customers over the phone for various inquiries. Process driver’s license applications, issuing registration cards and stickers, and handling drivers license inquiries regarding suspensions. Escalate complicated issues to the supervisor for review and approval.
EDUCATION
English and Medical Terminology, American River College
REFERENCES
Shailesh Chahal
Staff Services Manager, California Highway Patrol
Harmeet Singh
Manager, Fair Oaks Mini Mart
Sherry Haynes
Associate Personnel Analyst, California Highway Patrol
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