Prince Georges Program Director
Resume:
Norman 'Doc' Hayes
Dynamic self-starter with extensive notable experience in business, restaurant, and nightclub management. Has successfully supervised over 200 employees, in addition to controlling sales volume and operating budgets in excess of $20M. Establishes and maintains a proactive and positive culture, yielding employee retention and increasing sales. Leads with respect, sound judgment, and superior problem-solving.
Professional Experience
Food & Beverage Director Atnightgroup, LLC
Fort Washington, MD 04/2005-Present
●Provides full-service hospitality management direction to restaurants, hotels, nightclubs, performance venues, and event centers at over 18 locations in the WDC area.
●Specializes in management of restaurant and nightclub recoveries, adaptations to the new normal in staff recruiting, retention and training. Extensive hands-on expertise in opening new, and reformatting existing venues & locations.
●Guides companies in their efforts to develop and sustain new business in all aspects of Food & Beverage Service.
●Conducts assessments of organizational business practices. Successful business turnaround aggregate in excess of $3.5M.
●Provides economic, managerial, financial, operational, recruiting, and strategic planning advice for food and beverage operations.
●Has developed and implemented efficient key strategies for increasing effectiveness, culture, and productivity to achieve company goals.
General Manager Martini’s Restaurant & Lounge
Fort Washington, MD 10/2003-10/2016
●Opened Martini’s Restaurant & Lounge in 2003
●Managed all aspects of 6,000 sq ft. Upscale food and entertainment venue
●Maintained a reputation for the newest cocktails and hottest food trends
●Successfully operated an average annual revenue in excess of $4M
●Organized and implemented coursework & programs for onboarding, training and retaining crewmembers & managers. Lowered turnover rates by 27.9%
●Selected as one of five finalists for Tavern/Bar of the Year
●Added a highly successful comedy club to the venue, featuring both local and national comedians
●Managed a team of over 30 employees
Founder/Executive Director Erikka A. Hayes Foundation Inc. 501(3)(C)
Fort Washington, MD 01/2007-Present
●Mr. Hayes founded the 501(3)(c) IRS approved Non-Profit organization honoring his daughter’s memory. The Erikka A. Hayes Foundation (EAHF) was created to educate and cultivate future leaders in the hospitality, restaurant, nightclub and food-service industry by providing structured learning, mentoring, scholarships and real-life work experience, and for industry professionals, providing ongoing tools to expand their knowledge base, increase professional skills, and receive industry-recognized credentials for the economically and socially disadvantaged.
●Yearly, EAHF has provided scholarships in culinary arts and related fields to promising students who otherwise might not have the opportunity. Mr. Hayes signed a multi-year contract with Prince Georges Community College (PGCC) to provide off campus certified Bartending Academy training to students. Initially, SAM (Service Academy of Maryland) will host all bartending training for PGCC students as well as walk-in workforce development clientele. In the near future SAM will add food and beverage and management service classes for all. As a function of SAM’s bartending schools, the nationally acclaimed TIP’s alcohol awareness training and certifications are administered.
General Manager Club Elite Nightclub & Restaurant
Temple Hills, MD 10/1997-08/2013
●Managed all aspects of 10,000 sq ft. upscale food and entertainment venue seating over 300
●Venue hosted weddings, meetings, fundraisers, special engagements, as well as regular performances by local and nationally known bands, comedians, and performers
●Successfully operated an average annual revenue in excess of $5M
●Worked with Foundation staff to coach, train, and develop managers, crewmembers, and trainers.
●Directed all functions pertaining to administrative, financial, compliance, budgeting, operating, and purchasing
●Managed a VIP Off-premise catered fine dining line of business
●Managed a team of over 50 employees
Professional Memberships/Awards/Certifications
Serving on the Board of Directors for the Restaurant Association of Maryland (RAM) for over 11 years with varying responsibilities including Chairman of the Board, Ram Executive Board, Secretary, & Treasurer. Board Chair for RAM Political Action Committee (RAMPAC).
Selected in as one of five finalists for the RAM “Restaurateur of the Year Award.”
Executive Advisory Board Member of the Prince George’s Community College Hospitality and Tourism Institute
The Erikka A. Hayes Foundation (EAHF) won the prestigious Winchester Homes Communications Service Award. This award is presented yearly for local based organizations that have gone above and beyond in their mission to give back to the community.
oEAHF participated yearly in the ANATY (A Night at The Yards) annual charity fundraiser. All proceeds from A Night at The Yards supports Living Classrooms’ educational programs for youth and young adults living in high-risk environments. Living Classrooms are serving over 18,000 youth and young adults in the national capital region as a 501 (c) (3) organization. Recently, EAHF helped Living Classrooms garner $120,000 in donations.
oEAHF participated yearly in the Food & Wine Festival at National Harbor. This was a major festival held in suburban Maryland where a portion of the proceeds ($10,000 annually) went to the foundation to help fund the scholarship program.
ABRA Manager’s License
TIPS 'Train The Trainer" Certified
SERV Safe Food Handler Certified
Certificate in Food & Beverage Service; Hospitality Management
Certificate in Point-of-Sale Systems
Certificate in Business Management
Northern Virginia Community College Alexandria, VA
Military and Contractor Experience
Program Director, PSI, International Fairfax, Va.
Program Director, Internal Revenue Service/TRW Contract
Program Director, US Marine Corp, Clarendon, Va.
Program Director, FDA, Rockville, Md. National Heart Lung & Blood Inst, National Inst of Health, Bethesda, Md.
Division Director USN Intelligence, Suitland, Md
adrrmc@r.postjobfree.com
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