Aleida Salas

Prince George, VA *****

adrrll@r.postjobfree.com

+1-757-***-****

Work Experience

Customer Service Representative-Banking

Aston Carter - Prince George, VA

April 2022 to Present

Assist potential clients in regards to needing and applying for gap insurance for their automobiles. Customer Service Representative

Faneuil/EPCOR - Prince George, VA

November 2021 to March 2022

Assist customers from Arizona, Texas, and New Mexico with inquiries about their gas, sewer and freshwater services. I also submit service orders to turn water on/off, transfer service, set up new service. Customer Service RepresentativeI'm

Aerotek/Faneuil/VEC Claims Processor/Temporary - Prince George County, VA May 2021 to October 2021

Receive inbound calls from claimants about the status of their unemployment claims, answer any questions they have in reference to unemployment and also assist them with processing their unemployment claims.

Customer Service Representative

Aerotek/Envera Health/Temporary - Richmond, VA

February 2021 to March 2021

Inbound/Outbound calling environment.Set appointments for patients to get COVID-19 vaccinated using the EPIC patient portal system. Also scheduled patients for their second doses if needed. Updated medical records once they have had both doses.

Customer Service Sales Representative

CUORE - Richmond, VA

February 2020 to June 2020

Outbound sales/call prospective customers about various products that we sell and market. Assist previous customers with general questions about the products they ordered. Member Services Representative

Teleperformance - Richmond, VA

May 2018 to January 2020

Assist USAA military members and their families with their banking and credit card needs via inbound calls. Close accounts, submit debit card fraud and dispute reports, offer ways to deposit checks, cash and money orders, transfer funds external and member to member. Submit credit card fraud and disputes, calculate interest rates and finance charges. close delinquent accounts. Average call volume is usually 450-500. Average call handle time for simple transactions, 6 minutes and cor complex issues, 20 minutes or more.

Teacher Assistant/Floater

James Child Development Center - Prince George, VA April 2018 to May 2018

Was a teacher assistant/floater between the infants area, P2, P3, and rarely P4 kids and responsible for changing diapers, reading them stories and taking them outside to play on the playground. Handed out lunch, breakfast and laying them down for naptime. Tier 1 Customer Service Representative

General Dynamics Information Technology - Chester, VA September 2012 to March 2018

Members called in with questions regarding their Medicare/Medicaid insurance, addressed general questions about what services are covered through the medicare program, provide referrals to other agencies such as the Social Security Administration, Veteran’s Administration and Medicaid. Submitted proper documentation for every call based on administrative guidelines. Operated a multi line phone to resolve issues through conference calling between customer and other agencies. Average amount of calls that i would handle daily would be 350-400. Average call handle time on a call is 2 to 6 minutes and for complex issues 20 minutes or more.

Business Sales Rep/Consumer Billing Rep

TRG Customer Solutions - Hampton, VA

December 2006 to February 2012

Cancelled, disconnected, and suspended home phone services, handled adjustments to bill balances and pending orders, resolved billing inquiries with customer's home phone and internet services, processed orders for new service/Contacted businesses in an effort to winback phone and internet service, utilized various systems to process orders, provided upgrades to existing service to enhance their services, received inbound and outbound calls from business customers, logged all sales accordingly in the IRIS and TARGET systems. Average calls volume was 100-200 incoming and the average call handling time for simple issues was 6 to 10 minutes and for complex issues 15 to 20 minutes. Dispatcher

North End Taxi - Newport News, VA

August 2004 to December 2007

Dispatched cabs to customers who requested our services, kept accurate logs of trips, answered multi line phone, handled Medicare/Medicaid trips pick ups and drop offs. Took phone messages. Adminstrative Assistant / Clerical/Work Study Program Saint Paul's College - Lawrenceville, VA

August 1993 to May 1997

Handle multifaceted clerical tasks (e.g., data entry, filing, records management, typing, memos, set appointments and meetings) as the assistant to the college professor and work study program. Maintained database and ensured the delivery of premium service to students. Quickly became a trusted assistant known for having a "go-getter" attitude, flexibility and high-quality work. Highlights:

• Communicated with multiple departments to plan meetings and prepare new student welcome packets

• High level of focus and attention to detail and accuracy

• Helped coordinate recruitment events that contributed to enrollment levels.

• Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls; and prepared school correspondence

• Maintained positive work ethic and a high work volume Education

BA in ENGLISH

SAINT PAUL'S COLLEGE - Lawrenceville, VA

August 1993 to May 2000

High school diploma or GED in Diploma

Park View Senior High - Lawrenceville, VA

August 1993 to May 2000

Skills

• Banking Specialist (2 years)

• Call Center (10+ years)

• Customer Service (10+ years)

• Customer Care (10+ years)

• Medicaid (5 years)

• Microsoft Office (10+ years)

• Clerical Experience (2 years)

• Excel (5 years)

• Data Entry (2 years)

• Communication skills (10+ years)

• Organizational Skills (5 years)

• Computer Skills (10+ years)

• Administrative Skills

• Proofreading (3 years)

• Outbound Sales

• Multi-line Phone Systems

• Telemarketing

• Typing (10+ years)

• Phone Etiquette (10+ years)

• Microsoft Powerpoint

• Microsoft Outlook

• Cold Calling

• Office Experience (2 years)

• Front Desk

• 10 Key Calculator

• English

• Windows

• Care plans

• Google Docs

• Administrative experience

• Customer support

• Microsoft Excel

• Microsoft Word

• Writing skills

• Fraud

Assessments

Verbal Communication — Proficient

January 2020

Speaking clearly, correctly, and concisely

Full results: Proficient

Front Desk Agent (Hotel) — Familiar

February 2020

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Familiar

Customer Service — Familiar

June 2020

Identifying and resolving common customer issues

Full results: Familiar

Administrative Support Professional Fit — Proficient April 2020

Measures the traits that are important for successful administrative support professionals. Full results: Proficient

Verbal Communication — Proficient

January 2020

Speaking clearly, correctly, and concisely

Full results: Proficient

Customer Focus & Orientation — Highly Proficient

February 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Call Center Customer Service — Familiar

March 2020

Applying customer service skills in a call center setting. Full results: Familiar

Electronic Health Records: Best Practices — Proficient February 2020

Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SKILLS

• Very efficient

• Prompt

• Detail oriented

• Effective problem solver

• Works well under pressure

• Passionate about delivering results

• Administrative skills to include, preparing office memos, setting up meetings via Skype or phone, meeting report deadlines, kept accurate logs of reports and ordered office supplies

Contact this candidate