Auditor/Manager
Resume:
Jennifer Lynn Hamann
Maquoketa, IA 52060
Mobile: 563-***-****
***************@***.***
SKILLS
* Assistant Facilitator for Leadership Seminar at Zagreb School of Economics and Management in Zagreb, Croatia
* Leadership Through People Skills training and certification
* Proven experience in confidential data management using a variety of computer systems
* Effective independent problem solving and conflict resolution
* Proven written and verbal communication skills
* Experience in inventory tracking and supply purchasing
* Proven experience in balancing budgets, Accounts Receivable and Payable, and Payroll
* Collaboration, reporting, and presentation of data
* Skilled in the use of computer systems, including Microsoft Office software, including Excel, Word, PowerPoint and Outlook
EDUCATION
Master of Business Administration Graduated 2013
St. Ambrose University Davenport, IA
Bachelor of Fine Arts Graduated 2003
Cardinal Stritch University Milwaukee, WI
EXPERIENCE
Receptionist/ Website Curator US Adventure RV/Camper Inn RV
February 2016 – Present Davenport, IA
* Answer phones
* Assist and Direct Customers
* Curate website content
* Update reports, information as needed
Night Auditor/ Guest Service Rep Residence Inn
August 2013 – Present Moline, IL
* Designed and implement reporting procedures
* Assigned and directed projects
* Supervised staff
* Managed guest complaints
* Audited financial transactions
* Made executive decisions in absence of manager
Front Office Manager Hotel Blackhawk
September 2012 – November 2012 Davenport, IA
* Maintained proper employee functions with adherence to policies and procedures
* Designed hotel security protocols and handbook guidelines
* Updated and implemented financial controls
* Maintained accurate records of attendance and incidences requiring disciplinary action
* Resolved guest complaints
* Maintained open communication between departments in the company
* Trimmed payroll by 10-15% to meet budget requirements
Assistant General Manager Country Inn & Suites
October 2008- September 2012 Davenport, IA
* Raised Guest Satisfactions Scores by 20%
* Increased Average Daily Rate by 10-20% year over year
* Expanded Revenue Per Available Room 105-135% on average
* Trimmed payroll 10-12% in accordance with budget
* Optimized and updated hotel website annually
* Negotiated and wrote contracts for group sales
* Handled all Account Receivable and Direct Billing contracts, billing, and collections
* Maintained hotel functions during all phases of renovations
* Manager Accounts Receivable contracts, collections, and payments
* Ensured accuracy of financial transactions
* Allocated funds and expenditures in adherence with budget
* Designed, reviewed, interpreted, and edited contracts for group stays
* Managed contract renewal process
* Conduct annual performance reviews
Assistant General Manager/ Interim Manager Comfort Inn & Suites
April 2008- August 2008 Davenport, IA
* Handled employee relations; including meetings, disciplinary actions, and training
* Maintained company standards thru analysis of operations and supervision of all departments
* Controlled and approved all hotel requisitions and expenditures
* Managed Inventory
* Maintained payroll records
* Enforced all hotel policies
Night Auditor Comfort Inn & Suites
April 2007- April 2008 Davenport, IA
Night Auditor Comfort Inn
November 2005- April 2007 Maquoketa, IA
Night Auditor Residence Inn
August 2003- September 2005 Davenport, IA
* Set up and opened Comfort Inn & Suites, Davenport, IA
* Designed and implemented audit procedures for Comfort Inn & Suites, Davenport, IA
* Prepared documents, files, and reports
* Entered and maintained accurate records in multiple formats
* Audited financial transactions and monetary deposits
* Recorded and filed reports to corporate headquarters
Internship: Costume Character/ Character Costume Issue Walt Disney World
Summer 2000 Orlando, FL
* Played Tigger and Eeyore for park patrons
* Coordinated care and maintenance of character costumes
* Tracked and issued costumes pieces using proprietary computer systems
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