Customer Service Sales Associate
Resume:
Tsela Giddins
Merchantville, New Jersey *****
adrrhz@r.postjobfree.com
Summary
Observant and ready to work alone to maintain security at facilities. Knowledgeable about detecting and preventing incidents, reporting crime and providing basic first aid. Thorough understanding of enforcement policies coupled with deep familiarity of safety equipment. Flexible hard worker ready to learn and contribute to team success. Dedicated Home Health Aide skilled in supporting clients with professional communication and superior organization skills. Advanced knowledge of clerical functions, project support, schedule management and customer service. Quick learner accomplished in solving problems through critical thinking and handling conflicting priorities with concise time management. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Team-oriented Retail Sales Associate recognized for generating consistent personal sales accomplishments. Dedicated to listening to customer needs and preferences, expertly matching products and driving loyalty. Brings in-depth knowledge of product use and care requirements. Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Skills
Premises surveillance
Reliability
Patrolling
Security procedures knowledge
Communication
Active listening
Computer skills
Friendly, positive attitude
Cash handling
Customer Service
Customer assistance
ID verification
Community activities
Behavior redirection
Compassionate client care
Work ethic
Reliable and trustworthy
Team building
Teamwork
Interpersonal and written communication
Retail sales
Sales expertise
Money handling
Experience
November 2021 to Current
Fed Ex Ground Barrington, NJ
Security Guard
Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations. Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions. Protected entrances by scanning individuals and bags via manual, wand or x-ray machinery.
Recorded required data for incident reports and files quickly and accurately.
Maintained safety of residents by conducting foot patrols, monitoring vehicle traffic and identifying unauthorized persons or vehicles on premises.
Detected and reported unauthorized personnel and activities. Prevented security breaches by analyzing systems and researching risks. April 2020 to Current
Public Partnership Pennsauken, New Jersey
Home Health Aide
Assisted clients with bathing, dressing and incontinence care. Helped clients stay happy and healthy by providing mental and emotional support.
Tracked and reported clients' progress based on observations and conversations.
Aided with mobility and independence for disabled individuals and continually monitored safety.
Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
Transported clients to doctor's appointments and errands. Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
January 2019 to November 2019
loris gift shop Pennsauken, New Jersey
Cashier
Operated cash register, collected payments and provided accurate change. Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Helped customers find specific products, answered questions and offered product advice.
Processed sales transactions to prevent long customer wait times. Accepted cash and credit card payments, issued receipts and provided change.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Helped with purchases, locating items and signing up for rewards programs. Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
July 2018 to October 2019
Phoenix Behavioral Health Cherry Hill, NJ
Driver Helper
Maintained safe driving habits to protect property and general public on roadways.
Delivered goods and services to customers on time and in excellent condition.
Transported clients to events and programs according to activity schedule. Maintained safe driving history with no critical incidents. Transported clients to specified destinations safely and on-time. July 2018 to January 2019
Burlington Coat Factory Cinnaminson, New Jersey
Retail Sales Associate
Helped customers by answering questions and locating merchandise. Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Calculated pricing, applied discounts and collected payments to process transactions.
Drove sales by successfully employing upselling and cross-selling strategies.
Worked with off-site locations to find desired items for customers. Recruited, hired and trained new staff to develop with excellent product knowledge
Answered questions about current promotions and resolved issues according to store policies.
Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
January 2018 to May 2018
Shoprite Store Cherry Hill, NJ
Deli Clerk
Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
Organized ingredients and restocked supplies to prepare for busy periods. Stored perishable food items in freezer or refrigerator to protect from spoilage.
Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
Updated displays, cases and other customer-facing areas to increase sales of special items.
Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
Received new inventory and rotated stock by dates to keep items fresh and usable.
Cleaned utensils, dishes and glasses for customer use. Used mental math and available tools to total materials needed, costs and payments due.
Education and Training
June 2018 Pennsauken High School Pennsauken, NJ
High School Diploma
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