Service Representative Customer

DONESIA TANNER

Mailing: PO BOX ***, DAYTON, OHIO 45405

HOME ADDRESS: **** ******** *****, ********, **** 45416 EMAIL: adrrhs@r.postjobfree.com

PHONE NUMBER: 937-***-****

SUMMARY

PERSONABLE AND DEDICATED PROFESSIONAL WORK AT HOME CUSTOMER SERVICE REPRESENTATIVE WITH OVER 4 YEARS EXPERIENCE ASSISTING CUSTOMERS USING ACTIVE LISTENING AND CUSTOMER NEEDS ASSESSMENT TO OFFER TARGETED SOLUTIONS, CONSISTENTLY FRIENDLY AND PROFESSIONAL WHEN HANDLING DIVERSE CUSTOMER NEEDS IN HIGH-VOLUME CALL CENTER. CALM AND COMPOSED IN STRESSFUL SITUATIONS AND CAPABLE OF REDUCING CUSTOMER DISSATISFACTION THROUGH ACKNOWLEDGMENT, DECISIVE COMMUNICATION AND FOCUSED SOLUTIONS. EMPLOYMENT HISTORY

CURRENTLY WORKING ON MY ONLINE BACHELOR'S OF SCIENCE DEGREE IN BUSINESS ADMINISTRATION DIGITAL MARKETING AT COLORADO TECHNICAL UNIVERSITY (CTU). EXPECTED GRADUATION DATE IS 06/2023.

WORK AT HOME ESCALATIONS CUSTOMER SERVICE REPRESENTATIVE AT TRADEGLOBAL, LLC/JAGGED PEAK/VISIBLE SUPPLY CHAIN MANAGEMENT, LLC, WEST CHESTER, OHIO AUGUST 2015-DECEMBER 2019

● WORKED WELL INDEPENDENTLY AND ON A TEAM TO SOLVE PROBLEMS.

● PROVIDED SUPERIOR CUSTOMER SERVICE TO CLIENTS BY ADDRESSING ALL QUESTIONS AND CONCERNS.

● MAINTAINED A CLEAN AND ORGANIZED WORKING ENVIRONMENT TO ENHANCE PRODUCTIVITY.

● ASSISTED WITH TRAINING OF NEW EMPLOYEES.

QUALITY INSPECTOR FOR PRODUCT ACTION, LLC, MORAINE, OHIO AUGUST 2008-FEBRUARY 2009

● SORT

● INSPECT

● REWORK

EDUCATION

BACHELOR OF SCIENCE DEGREE IN BUSINESS ADMINISTRATION DIGITAL MARKETING (TAKING CLASSES ONLINE), COLORADO TECHNICAL UNIVERSITY, COLORADO SPRINGS, CO, EXPECTED GRADUATION DATE IS 06/2023.

COLLEGE LEARNED SKILLS

● MARKETING

● MANAGEMENT

● MS OFFICE

● COMMUNICATION

● ECONOMICS

SKILLS

● EFFECTIVE COMMUNICATIONS

● TYPING

● GOOD LISTENER

● GOOD INTERPERSONAL SKILLS

● GOOD TIME MANAGEMENT

● DEDICATED TEAM PLAYER

● DETAIL ORIENTED

● COMPUTER SKILLS

● MICROSOFT OFFICE

● ANALYTICAL SKILLS

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