Deondra Denise McMillan

*** ***** **** ****

Quincy, Florida 32352

448-***-****

adrrhd@r.postjobfree.com

Abilities Summary

Data Entry

MS Office Products

Typing

Customer Service

Office Equipment

Filing Systems

Document Tracking

Information Verification

Employment History

Regulatory Specialist II 02/2022 to present Department of Business Professional Regulations

Review applications and supporting documents for Cosmology, Nail, Facial, and Full Licensure.

Make sure the appropriate fees are paid and deficiency letters are imported into the database: On Base.

Send applicants deficiency letters from Microsoft Word in regards to documents needed to complete their profile.

Prepare refunds for applicants who overpaid or fees needed to be return to them and timesheet in People First.

Operate copier and computer.

Attend training.

Navigate and access databases: Versa Regulations and On Base.

Court Specialist I 03/2021 to 02/2022 Leon County Clerk of Courts

Operated computer, printer, scanner, and copier.

Navigated and accessed databases: Benchmark, JIS, CSE, and Judicial Web

Prepared felony and misdemeanor documents for mailing and mailing labels.

Attended court.

Maintained timesheet in database: BANNER.

Reviewed court documents for Judges’ signature and date and amount owed for Child Support in database: CSE.

Sent correspondence to the petitioners, attorneys, and respondents by email: MS Outlook.

Researched petitioners and respondents in database: JIS

Indexed and docketed documents in database: Judicial Web

Performed tasks in database Benchmark: entered case remarks, resetted cases, scanned and batched scan court documents, and printed case documents.

OPS-Employment Program Specialist 12/2020 to 03/2021 Department of Economic Opportunity

Operated computer, copier, and printer.

Attended staff meetings and training through TEAMS.

Prepared and maintained calendar/emails in MS Outlook, time sheet in People First, and production log in MS Excel.

Navigated and accessed database: CONNECT.

Made sure documents were going to the appropriate person / section.

Prepared appeals correspondence to send to the claimants regarding their hearing.

Accountant II 10/2020 to 12/2020 Agency for Healthcare Administration

Printed out OPC deposits from database: Laserfiche.

Prepared and maintained MAR Reports in Excel

Researched Medicaid Provider, transaction id, and MAR number in database: FMMIS

Operated computer, printer, scanner, and copier

Entered MAR deposits and perform billing adjustments in database: Enterprise and OPC deposits in database: FLAIR

Paid OPC Invoices in database: CAMS.

Regulatory Specialist II 12/2019 to 10/2020 Department of Health

Prepared, sent, and retrieved emails in MS Outlook.

Attended meetings and trainings.

Operated copier, printer, computer, and 10-key calculator

Reviewed applications for Medical Doctor, Training and House Physicians

Made sure fees were paid for the type of licensure trying to obtain.

Prepared deficiency letters in Word for the applicants to review.

Accepted and reviewed documents for criteria meeting by the applicants.

Labeled documents and exported documents to the database: AXIOM.

Accessed and navigated through databases: LEIDS & AXIOM.

Accountant II 08/2019 to 12/2019 Department of Corrections

Processed COPS and Regular deposits

Opened daily mail and sorted payments.

Prepared remote deposits, daily vouchers to be processed which includes printing vouchers, pulling deposits that are included on voucher and setting up the voucher file, documents to send to collections, and Journal Transfers to be coded in FLAIR.

Inputted COPS and Regular deposits in database: FLAIR

Performed quality review on all work processed through the Revenue Section.

Filed completed vouchers and deposits daily.

Provided information to personnel regarding salary reimbursements.

Prepared, sent, and retrieved emails in MS Outlook.

Attended meetings and trainings.

Maintained spreadsheets in Excel regarding voucher information.

Operated copier, printer, computer, and 10-key calculator

Accountant I 12/2017 to 08/2019 Department of Corrections

Operated copier, scanner, computer, printer, folding machine, and 10-key calculator

Prepared, sent, and retrieved emails through MS Outlook.

Accessed and navigated through databases: CDC and JPAY.

Opened, sorted, and stamped COPS Mail.

Prepared marked money documents and check order request

Disbursed and mailed COPS checks and remittance information to payees.

Printed Inmate Trust Fund disbursement checks and victim notification letters for mailing.

Responded to contacts from Field staff in Community Corrections and Institutions about deposits made in database: CDC.

Performed data entry.

Maintained all accounting records including bank reconciliations and Novitex Reconciliation Report in Excel

Fiscal Assistant II 08/2017 to 12/2017 Department of Corrections

Operated copier, scanner, computer, and printer

Prepared, sent, and retrieved emails through MS Outlook.

Accessed and navigated through database: CDC.

Folded checks and victim notification letters and prepared them for mailing.

Prepared and maintained logs for deposits/refunds/ Novitex Reconciliation Report in MS Excel

Trained on marked money.

Opened, sorted, and stamped COPS Mail.

Administrative Support I 03/2017 to 06/2017 The Florida Bar

Answered multi-line telephones.

Attended staff meetings.

Operated copier, scanner, fax, computer, and printer

Processed records requests

Opened, date stamped, made copies of advertisements/cash receipts daily.

Maintained time sheet through the ADP System/calendar in MS Outlook/tracking in database: Lotus Notes/ numeric filing system for all advertisements.

Prepared/sent/retrieved emails through MS Outlook/order requests for office supplies/call record requests in Lotus Notes.

Distributed and retrieved mail from the main building.

Entered files on the tracking database: Lotus Notes.

Converted Adobe Acrobat Documents into Word Documents

Performed data entry in database: AS400.

Closed out call record requests in Lotus Notes.

OPS-Employment Program Specialist 07/2016 to 02/2017 Department of Economic Opportunity

Opened, sorted, and extracted mail within the department.

Operated copier, fax machine, computer, printer, and scanner

Attended staff meetings and training.

Maintained calendar/emails in MS Outlook and time sheet in People First/Share Point.

Prepared production log in MS Excel.

Trained employees

Indexed, scanned, researched, and processed reemployment documents in databases: CONNECT and File Net Capture Pro

Assisted the Quality Assurance Team & Return Mail Leader in checking, sorting, scanning, and archiving reemployment documents.

OPS-Employment Security Representative 12/2013 to 07/2016 Department of Economic Opportunity

Opened, sorted, and extracted mail within the department.

Operated copier, fax machine, computer, printer, and scanner

Attended staff meetings and training.

Scanned and indexed reemployment documents in databases: CONNECT and File Net Capture Pro

Maintained calendar in MS Outlook and time sheet in People First/ Share Point

Prepared error report/production sheet/F.I.R.R.E. Reports in MS Excel / emails in MS Outlook.

Acted as a team leader to assist others in mail processing.

Assisted the Quality Assurance Team in checking documents for errors.

Researched and reviewed claimant’s information in databases: F.I.R.R.E. and D.A.V.I.D.

Provided customer service by phone and educated claimants regarding determining eligibility, benefits, and laws.

Customer Service Agent 03/2012 to 12/2013 Xerox

Provided callers with balance and monthly statements.

Attended staff meetings and training.

Filed disputes on behalf of the callers for unauthorized transactions.

Acted as a floor leader to assist other agents with irate callers.

Issued callers EBT Cards as well as Debit MasterCard/Visa for Unemployment/Child Support Funds

Transferred callers to the escalation department when dealing with other information needed from the client.

Maintained and prepared time sheet in database: FEPS and PowerPoint presentations for training

Education

Tallahassee Community College A.S. Degree Business Administration 05/1998

Contact this candidate