BRIDGET L. HINCHMAN

adrrbo@r.postjobfree.com C: 972-***-****

PROFILE

●Highly experienced and versatile Distribution and Operations Leader with LEAN and HACCP experience as well as an MBA who developed a high caliber work forces at all levels. Skilled in leveraging innate team building, training, mentoring and motivational skills to develop and deliver superior individual and group performance that positively impacts the growth and profitability of the enterprise in every phase of its operations with a “hands on” type approach with the team.

●Demonstrated Senior Management skills with a record of success in meeting or exceeding corporate objectives. Recognized and actively recruited to quickly revitalize non-performing assets and resolve persistent and troublesome operational issues that challenge growth and productivity through effective SWOT analysis. A “Big Picture” Leader consistently chosen to visualize the big picture, identify the problem and fix it.

●A quick study in any industry and any function with a highly adaptable management style. Proficient in a wide range of strategic functions including Distribution, Logistics, Operations, LEAN, Kaizen/Kanban, 5S, FIFO, Technology, Sales, Customer Service, P&L, Collections, Talent Recruitment, and Human Resource Management.

●A skilled business strategist and tactician who uniquely combines business creativity with sound business analytics to develop operational processes that become company Best Practices while achieving OERs and KPIs.

●Committed to enabling the development of executive strategies, initiatives, and business objectives by focusing the power of the organization’s people. Dedicated to continuous improvement in policies, procedures and processes that set the benchmark for excellence in personal and group performance.

●US Army Veteran, honorably discharged, with extensive leadership and team building skills with a keen sense of organizational commitment and dedication to producing results.

EXPERIENCE

Performance Foodservice (formerly Reinhart), Manassas, VA (Washington, DC) 2018-Present

President II

Recruited by one of the leading foodservice distributors with a significant focus on year-over-year growth. Challenged to transform a failing region based out of the Washington, D.C. area. Took the job site unseen, inheriting a failing region which suffered from over 250% staffing turnover, failing audit scores, consistently late routes, and losing over $4M a year. Within 6 months, took this $250M region with over 2500 SKUs, daily inventory over $25M, and over 120 teammates to one of the best operating regions within the Reyes Holdings Group.

Completed a distribution region analysis, which resulted in over 4,000 miles/week cut in first round. Second round cut another 2,000 miles/week. Transformed both the driver and warehouse pay plans to encourage productivity, safety, and error free work. Was able to take the region to profitable for the first time ever within less than a year. Currently trending at over 120% year over year improvement on EBITDA. Took per piece profitability from a loss of $.01/case to a profit of $.19/case, which is more than quadruple any other distribution center in the company.

Repaired previously damaged key Client relationships, allowing for a substantial per piece increase from prior years. This effectively salvaged the location’s ability to remain open. Developed and honed mutually beneficial relationships with Clients to optimize the best opportunity for both parties, resulting in 100% of the National Accounts renewing business for another 5 years.

Just signed an $80M dollar contract with a new National Account, allowing the DC to expand operations within its existing footprint by 25% within less than 3 years from taking over the facility. Financially on target to make $500M this year, while also sending teammates, managers, and personally managing other company locations that were in turmoil due to turn over. Overseeing/helping over 12 centers during COVID and indirectly managing 3 additional locations (over 450 people) while they were in between managers.

McLane Company, Inc., Lewisville, TX 2014-2018

Director of Operations

Responsible for daily operations and executive direction of a $552 Million P&L, with over $18M in daily inventory, and over 230 teammates who complete the following tasks: Transportation, DOT Compliance, Distribution, Warehouse, OSHA/Safety, Inventory, Shipping, Receiving, Customer Service, Administration, and Data Processing. Ran successful numbers out of a near impossibly designed warehouse, at a nominal 110,000 total sq. ft. facility with only 92,000 sq. feet to use for warehouse purposes.

Established and maintained Best Practices by analyzing process workflow, space requirements, product layout, reduction in miles and overall payroll to improve KPIs. Led a strong focus on reducing operational expense while not compromising on the strict SLA for on time deliveries. Has driven an internal and external customer centric support mentality throughout the center.

Led the change process within the distribution center to comply with new company policies into daily practices and transformed a solid distribution center into one of the top distribution centers delivering above average customer service ratings, service level, inventory control, food safety, and overall budgetary excellence. Delivered a “One Company” message from day one.

Revamped and implemented a new afterhours, unloading, receiving, shipping, scrap, recoup, inventory, and loading process that generated $1M in combined savings. Led and developed new daily practices to support the regulatory and corporate changes in audit requirements, resulting in an unprecedented 99% Silliker and Client audit scores with one of the toughest client standards in the industry.

Developed and honed mutually profitable relationships key Client contacts and vendors, which has resulted in a near 30% reduction in related costs. Established and maintained a safe and healthy work environment while providing an elevated level of safety awareness among driver and warehouse teams through continual interaction, communication, education, and enforcement of workplace safety practices.

Center awards for: Under Budget (5th award), Vehicle Safety, General Safety, Food Safety (2nd award), and Greenest Facility.

Saylaw, LLC. Allen, TX 2008-2014

Director of Operations and Human Resources

Reported directly to the President to grow this project, sales, and customer service Capital Venture Management business from a startup to a mature organization. Directed and managed the daily operations of the company’s multiple service lines averaging over $30M annually including janitorial and make ready services, manufacturing, packaging, logistics, consumer goods, and transportation utilizing LEAN and Six Sigma techniques.

Led and managed over 20 salaried senior managers and indirectly managed all hourly personnel and project sites, warehouse, distribution facilities, and departments (including Human Resources) using a team centric approach. Designed and executed improved motivational behavior programs, which targeted developing successful business growth through improved compensation programs, succession planning, team member development, and performance management.

Executed a high-level focus on strategic planning and exceptional field work while bringing senior level experience and success in improving compliance, resolving issues and complaints including EEOC, FMLA, Department of Labor (DOL), and representation during unemployment claims.

Achievements: Drove success by aligning sales and operational support with successful business growth and refinement of operations. Opened and drove success in 6 sites for the company over 5 years from startup. Aligned company goals to support overall growth through successful operations, improving sales by over 140% and EBITDA by 130%.

Restaurant Technologies Inc, Dallas, TX 2003-2008

General Manager, Northern Texas, and Tennessee Regions

Served a dual role as a traveling General Manager and led multiple locations across two states for a major distribution, equipment service, customer service, and sales organization with combined cash and fixed asset value more than $50M. Improved EBITDA by 262% in only five years, improve productivity and efficiency by 130% in only six months and reduce inventory shrink to within .5% annually.

Advanced improvements in profitability, best practices, quality, and safety by promoting a culture of personal excellence and continuous improvement in all operational areas. Transformed a struggling facility within 90 days into one of the most profitable and operationally sound depots within the company. RTI’s expanded service line included technology installation and online management and reporting services that aligned with client specific SOWs, SLAs, or SOPs.

In the expanded role, served as the Senior Consultant and Trainer to VP, President, and C level clients as part of an in- depth partnership to improve their respective operations. This revolutionized the role far beyond just a traditional supplier role and ensured that there was an intense focus of one-on-one high touch customer service, profitability, operational training, and staffing assessments with each client within the food, equipment, and distribution industries. Assumed full HACCP (Food & Health Audit/Standards) authority for facilities and guided sales, operations, warehouse, distribution, and logistics facility while aggressively working to control costs.

Achievements: Consistent recognition as one of the company’s best General Managers (President’s Club) and overall top performer while maintaining status as a regular contender for Depot Manager of the Year. By empowering the people of the organization to improve continually, created one of the most effective and profitable facility within the company while establishing itself as the training center for future GMs while maintaining 100% HACCP readiness.

General Manager, INSTALLATION & SERVICE, INC., Richardson, TX (went PT to FT) 1999-2003

Branch Manager, LABOR READY, INC., Mesquite, TX 1998-2001

Store Manager, RENT-A-CENTER, INC., Dallas, TX 1995-1998

Sergeant, US Army, Various Locations throughout the World 1991-1995

EDUCATION

Master of Business Administration, Capella University, Minneapolis, MN Post Master’s Teaching Certificate, Adult Education, Capella University

Bachelor of Science, Business Management, University of Phoenix, AZ

US Army, Sergeant, E-5, Multidiscipline Counterintelligence (equivalent to a Business Intelligence Analyst/Auditor), Honorable Discharge.

LEAN Trained

Six Sigma Trained (to Black Belt level) Kaizen/Kanban Trained

HACCP certified auditor

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