FARZEEN AJAY BOGHAWALA

adrrbg@r.postjobfree.com 562-***-****

Dedicated leader excelling at any challenges faced, with a tenacity that knows no restrictions. Healthcare Provider and an MBA professional with strong multi-region operations skills; Hands- on individual who provides training, guidance, and motivation to succeed while strategically developing policies and procedures, timelines, budgets to move the company and the teams to next level. Master's level Decision Support Systems and Project Management. Excellent problem-solving skills, evaluates processes, develops platforms for efficient access to data. Expertise in establishing, monitoring, and reporting milestones for the growth of the company. Strong organization skills, ability to prioritize responsibilities. Tenacious, resourceful, a passion for excellence and contagious enthusiasm. EXPERIENCE

2021 – 2022

DIRECTOR OF OPERATIONS, OPTUM HEALTH CARE – LOS ANGELES, CA

• Executed a successful 2021 health and flu event. Worked as the operations lead for Flu Fighter Committee which produced over 2400 patient vaccinations and over 180 YEAs in Urgent care setup.

• Successfully improved YOY total operational costs by ~1M within 8 months of start by doing staffing analysis, reduction in the usage of per diem and registry employees, space optimization

• Improved Specialty Utilization by 10%

• Penetrated the conversation of metrics and RVUs for all specialists.

• Increased Employee Engagement Scores by avg. of 4% and Patient satisfaction scored by 1 %

• LA NE lead in developing team member COVD-19 testing to comply with state vaccination mandate. Consistently remained available and acted as a resource to other regional leaders for Flu and COVID vaccination mandate.

• Executed and operationalized many pivots needed to adjust business hours to meet the demands of our volumes, while remaining budget neutral with clinician and non-clinician SWB during the Covid surge.

2018 – 2018

ASSITANT VICE PRESIDENT

& DIRECTOR OF OPERATIONS, ESSEN HEALTH CARE – BRONX, NY

• One of the 5 Directors of Operations of the largest private practice in NYC, an integrated system of coordinated care with 37 locations, 300+ providers, and more than 100,000 covered lives

• Developed collaborative relationships with integrity and honest communication, operational improvements, and created a culture of learning, safety, and team effectiveness while managing 300+ support staff and 125+ Providers

• Enhanced operational efficiencies, improved patient satisfaction and increased the consistency to deliver quality of care to all patients in a cost conscious technique across all 29 locations

• Directly worked with the C- Suite and clinical leadership teams, as well as other stakeholders, to establish short- and long-term goals using thoughtful techniques in the communication of the company's mission and core values to implement positive change and/or create organizational structure, and necessary policies and protocols

• Created expansion plans through organic growth, acquisitions, Occupational Health line of business and panel management between FFS and CAP basis

• Delivered 18% growth YOY in 2018, 21% growth YOY in 2019, 29% growth YOY in 2020.

• Assisted in several acquisitions, tuck- ins from the inception to operationalization FARZEEN AJAY BOGHAWALA

adrrbg@r.postjobfree.com 562-***-****

2015 – 2018

PRACTICE ADMINISTRATOR, MAYFLOWER MEDICAL GROUP – LOS ANGELES, CA

• Directed, supervised, and coordinated all operations and physician activities that include clinical and administrative staffing, budgeting, strategic planning, marketing, physician recruitment and relations, equipment purchases/upgrades and facility development for all 7 locations

• Growth in service lines, including the recruitment of physicians, ensuring integrity of the revenue cycle, increasing enrollees and developing marketing strategies and initiatives to increase market share

• Developed the strategic, annual, and budget plans for the organization to ensure financial profitability through short- and long-range planning to achieve and maintain growth

• Provided direction and solution to Site Managers concerning the operation of their departments and eliminated and corrected problem areas, and/or improvements of services

• Created improvement plan and implemented processes for quality improvement programs, including HCC reporting initiatives, coordination of HEDIS reporting and All-Stars measures 2015

PROJECT MANAGER, SAN DIEGO STATE UNIVERSITY

2012-2013

ASSOCIATE DENTIST AND MANAGER, SMILE DENTAL CLINIC- INDIA EDUCATION

2013-2015

MBA- HEALTH SERVICE ADMINISTRATION, SAN DIEGO STATE UNIVERSITY 2007-2012

BACHELORS: DENTAL SUREGERY, A.B. SHETTY MEMORIAL INSTITUE OF DENTAL SCIENCES- INDIA

SKILLS:

RISK MANAGEMENT * HEDIS/HCC *COST CONTROL *CHANGE MANAGEMENT * BUDGET AND FINANCE * TRAINING AND DEVELOPMENT *CONTRACT NEGOTIATIONS

*STRATEGIC/ EXPANSION PLANNING AND IMPLEMENTATION * PHYSICIAN RELATIONS * RESOURCE MANAGEMENT

REFERENCES AVAILABLE UPON REQUEST

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