Orientation Leader Support Agent

JAIME RODRIGUEZ

EDUCATION

Bachelor of Science Business Administration with a concentration in Accounting

CSU Sacramento - December 2016

oAffiliations:

Accounting Society

Gamma Zeta Alpha National Fraternity Member

•Worked with collegiate members, alumnae advisors and inter/national headquarters, coordinate on campus events, constructed service projects throughout the community

oCertifications:

Technology and Business Leadership Seminar Series Certified

SKILLS

·MS Excel

·Accounts Payable

·Journal Entries

·Billing

·Collections

·Vendor Management

·Intermediate Spanish

GENERAL WORK EXPERIENCE

Food Courier

Uber Eats, DoorDash and Grubhub

San Joaquin County – November 2021 - Present

·Drive to restaurants, pick up food orders, and ensure food matches what was ordered

·Drive ordered food to customer residences and offices, delivering orders either to the customer’s door or meeting customers on a curbside outside of the delivery location

·Communicate and work with restaurants and customers throughout the delivery process in case of changes in order or unexpected problems to ensure satisfaction with the service provided

Staff Services Analyst

California Department of Public Health, The State of California

Sacramento, CA – March 2018 - March 2021

·Performed a variety of moderately complex technical analytical tasks related to the implementation of public and program policy, procedures, interpretations of State and Federal statutes, regulations, and legislation related to the Center for Health Care Quality

·Reviewed provider applications requesting Licensure and Certification in accordance with laws and regulations. Ensured applications were correct and complete.

·Prepared documents and reports to support recommendations for approving/denying initial a change of ownership applications for health facilities and providers of services statewide

·Made frequent communication with health care providers via Microsoft Outlook, postal service and over the phone.

Member Level Processor (Seasonal Role)

Blue Shield of California, El Dorado Hills, CA – May 2016-August 2016

·Researched, confirmed, and corrected member additions and eligibility updates

·Identified, corrected, and resolved discrepancies with member maintenances

·Thinking critically to make correct changes during non-routine health plan updates

Student Orientation Leader (Seasonal Role)

CSU Sacramento, Sacramento, CA – May 2015-August 2015

•Was responsible for preparing incoming freshman and transfer students for their educational goals at California State University, Sacramento

•Guided students through class enrollment by examining prior college courses, building class schedules based on student’s career goals and fulfilling university requirements for first year students

•Performed guided tours of campus and informed student on CSUS services, policies, and procedures

•Working with a student cohort ranging from 12 to 20 students per cohort, with 2 to 3 cohorts a week

•Participated, entertained, lead, and monitored activities for the afternoon and overnight incoming freshman program, FROSH Night

Service Support Agent (Seasonal Role)

Dealertrak, Rancho Cordova, CA – May 2014-August 2014

·Assisted customers on releasing liens on vehicle titles

·Meet company standards in terms of time of calls, resolutions of issues, and customer satisfaction

At Home Advisor

AppleCare, Apple Inc., Sacramento, CA – May 2013-February 2014

·Troubleshoot customer calls using experience and technical ability to solve various issues

·Provided high quality customer support performing above company standards including low call handle time, low call transfer rate, and satisfied customer surveys

Sales Representative (Seasonal Role)

FW1 Fastwax, Rancho Cordova, CA – May 2012-August 2012

•Ensured that each potential customer received an outstanding experience by providing a friendly environment during display of product uses

•Increased product knowledge to increase brand recognition and provide answers to any possible questions

•Maintained log of all sales including receipts, debit/credit transactions, and cash

Retail Service Clerk (Seasonal Role)

JCPenney, Sacramento, CA – May 2011-August 2011

•Greeted customers, assisting with any needs and desires

•Discussed type, quality and number of merchandises required for purchase

•Recommended merchandise based on individual requirements

•Provided advice to clients regarding products or services

•Monitoring workplace for strewn items and arranging items properly

•Answered customers queries and concerns

Cashier/Custodian

Applegate Chevron, Atwater, CA – June 2009-August 2010

•Handled all cash and credit card transactions in a fast-paced environment

•Maintained equipment such as gas-pumps, car wash, pricing signs to ensure proper operation

•Preserved facilities appearance by watering and trimming plants, as well as mopping and cleaning around facility to provide a clean environment for customers and employees

•Ensured product sales by keeping shelves stocked; also, with verbal product promotion

COMMUNITY INVOLVEMENT

·California Academic Decathlon

·American Diabetes Association

·City of Sacramento Department of Parks and Recreation

·The CSUS Safe Rides Program

·Mexican Consulate of Sacramento

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